Error downloading or updating Creative Cloud apps

Issue

Error message encountered when attempting to download, install, or update a Creative Cloud application.

Solution: Find your error type

The error message indicates an unsuccessful download. The table below lists your error number and its recommended solution. You can also use the filter menu above to find your error quickly.

If the error you received is not listed here, see the Network and connectivity troubleshooting section of this document.

Network and connectivity troubleshooting

Issue

When you try to download, install, or update a Creative Cloud app, you receive an error message that indicates you have network connectivity or stability issues.

Solution

If you are connected on a self-managed or home network, see the connectivity troubleshooting steps listed in Resolve connection errors.

If you have confirmed that you are not facing a configuration or software error, then you could be facing a quality-of-service issue when downloading large files. Try an alternate Internet connection:

• Use a wired connection instead of a wireless connection.
• Use a different Ethernet cable and port.
• Download using a different Internet service provider.

Issues while activating or reinstalling?

Issue

When you try to download, install, or activate a non-subscription app, you receive an error message that indicates that you need to update your browser to sign in.

Solution

If you are connected to a self-managed or home network, learn how to access or reinstall non-subscription Adobe apps.

Firewall configuration

Issue

Users have reported instances where software/hardware firewall settings caused download errors to occur. The most common error associated with this issue is error 205. Other errors could result due to the software/hardware firewall’s configuration.

Solution

If you are on a managed network, check with your network administrator, or see Adobe Creative Cloud Network Endpoints for information on how to configure your firewall to accommodate Creative Cloud downloads and services.

How to check your download logs

Your computer’s download logs contain detailed information regarding the exact cause of each download failure.

If you continue to experience download failures, you can review your download logs to find additional information regarding the causes of download failure.

Find the download logs in the following locations:

• macOS: ~/Library/Logs/AdobeDownload/
• Windows: %temp%\AdobeDownload\  (paste this into the Start > Search box to find the log)

For detailed information, see Troubleshoot install issues with log files | Creative Cloud.