Request access to AI Assistant for Acrobat

Request access in Acrobat

If you're a Teams user, your administrator can turn on the option to request access to the AI Assistant for Acrobat in the app. After you submit the access request, you must wait for further review and approval by your admin before you're granted access. You can request access to the AI Assistant for Acrobat from the Acrobat desktop app, Acrobat on the web, Acrobat browser extension, and Acrobat for Microsoft Teams.

Request access from the Admin Console (Teams hybrid admins)

If you're an admin, you can purchase an AI Assistant for Acrobat add-on subscription through the Admin Console if your team members have consumed the free requests or require more licenses.

Review the status of your request

When you submit a request, it can be approved or denied, or the review can be pending.

• Approved requests: If your request is automatically or manually approved, the product license is provisioned to your Adobe account. You'll receive an email notifying you when the license is available.
• Denied requests: If you submit your request for review and an administrator denies your request, you'll receive an email notifying you why the request was denied. Once denied, you can re-request the identical product from your organization using a more descriptive business reason.
• Pending requests: After you submit a request for administrator review, it's awaiting approval and can remain in that state for up to 60 days. You receive an email notification at 30 days that the request is pending for review and again at 60 days when the request has expired. You cannot re-request a pending product.

Common questions

I have multiple profiles associated with my Adobe account. How do I select which profile to send a request from?

If you have multiple profiles associated with your organization-provided Adobe account, you must first choose which profile to sign in with. Then, request a product from that profile. The request will be routed to the organization and administrators associated with that profile.

What if I can’t find the option to request access to AI Assistant for Acrobat?

If you can't find the option to request access to a product, your administrator may not have enabled the option for your organization. Contact your administrator to learn more.

What notifications do I receive if a request is approved, declined, or pending? 

You receive email notifications when an administrator responds to your request, when the request has been pending for 30 days, or when it expires after 60 days. Learn more about the statuses and notifications.

What happens if my request is declined? 

If your request is denied, you'll receive an email explaining why. Once declined, you can re-request AI Assistant for Acrobat from your organization.