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Known issues in Lightroom Classic

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Lightroom Classic

Lightroom Classic

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  1. Lightroom Classic User Guide
  2. Introduction to Lightroom Classic
    1. What's new in Lightroom Classic
    2. Lightroom Classic system requirements
    3. Lightroom Classic | Common Questions
    4. Lightroom Classic Key Concepts
    5. Lightroom Classic tutorials
    6. Set Preferences for working in Lightroom Classic
    7. Reset Preferences for working in Lightroom Classic
  3. Workspace
    1. Workspace basics
    2. Display the Library on a second monitor
    3. Personalize identity plates and module buttons
    4. Watermark your photos in Lightroom Classic
    5. Color management
  4. Import photos
    1. Specify import options
    2. Set import preferences
    3. Import photos from a camera or card reader
    4. Import photos from a folder on a hard drive
    5. Import photos automatically
    6. Import photos from Photoshop Elements
    7. Import photos from a tethered camera
    8. The Filename Template Editor and Text Template Editor
  5. Organize photos in Lightroom Classic
    1. Face recognition
    2. Work with photo collections
    3. Group photos into stacks
    4. Flag, label, and rate photos
    5. Use keywords
    6. Metadata basics and actions
    7. Find photos in the catalog
    8. Work with video in Lightroom Classic
    9. Advanced metadata actions
    10. Use the Quick Develop panel
  6. Process and develop photos
    1. Develop module basics
    2. Create panoramas and HDR panoramas
    3. Flat-Field Correction
    4. Correct distorted perspective in photos using Upright
    5. Improve image quality using Enhance
    6. Work with image tone and color
    7. Masking
    8. Apply local adjustments
    9. HDR photo merge
    10. Develop module options
    11. Retouch photos
    12. Cure red eye and pet eye effects
    13. Use the Radial Filter tool
    14. Adjustments with Lens Blur
    15. Edit and Export in HDR
    16. Remove Tool
  7. Viewing photos
    1. View photos
    2. Browse and compare photos
    3. Set Library view options
    4. Share photos for comments and feedback
    5. Smart Previews
  8. Export photos
    1. Export files to disk or CD
    2. Export photos from Lightroom Classic
    3. Publish photos online
    4. Export to hard drive using publish services
    5. Presets for export, and other settings
  9. Work with external editors
    1. External Editing preferences
    2. Open and edit Lightroom Classic photos in Photoshop
  10. Manage catalogs and files
    1. How Lightroom Classic catalogs work
    2. Create and manage catalogs
    3. Back up a catalog
    4. Locate missing photos
    5. Create and manage folders
    6. Manage photos within folders
  11. Maps
    1. Work with the Map module
  12. Photo books
    1. Create photo books
  13. Slideshows
    1. Create slideshows
    2. Slideshow module panels and tools
    3. Specify the slide layout
    4. Add overlays to slides
    5. Play and export slideshows
  14. Print photos
    1. Print module basics
    2. Print module layouts and templates
    3. Work with print job options and settings
  15. Web galleries
    1. Create web galleries
    2. Use the Web module panels and tools
    3. Work with web gallery layouts
    4. Work with web gallery templates and settings
    5. Preview, export, and upload web photo galleries
  16. Keyboard shortcuts
    1. Keyboard shortcuts
  17. Content Authenticity 
    1. Content Authenticity in Lightroom Classic
  18. Lightroom and Adobe services
    1. Creative Cloud Libraries
    2. Using Adobe Stock in Creative Cloud apps
  19. Troubleshooting 
    1. Fixed Issues
    2. Known Issues
  20. Technical Support
    1. Performance Guidelines
      1. Basic troubleshooting steps to fix issues in Lightroom Classic
      2. Optimize performance
      3. Keep Lightroom up to date
      4. Preference file and other file locations | Lightroom Classic
      5. Allow Permissions to Lightroom Classic on macOS
    2.  Technical issues
      1. GPU Issues
        1. Troubleshoot graphics processor (GPU) and graphics driver issues | Lightroom Classic
        2. Lightroom Classic GPU FAQ
      2. Startup Issues
        1. Windows | Lightroom doesn't start
        2. Error: Lightroom catalog cannot be opened
        3. Error: 'Unexpected error opening catalog' occurs in Lightroom after Windows 10 upgrade
        4. "Assertion failed" update error | Windows
        5. Error MSVCR110.dll opening apps in Windows 10
      3. Rendering Issues
        1. Troubleshoot issues with Develop module
      4. Stability Issues
        1. Troubleshoot crash or freeze in Lightroom Classic
      5. Miscellaneous Issues
        1. FAQ | Color in Lightroom Classic
        2. Lightroom desktop and mobile apps unavailable to Education memberships | Kivuto
    3. Workflow Issues
      1. Catalog Issues
        1. Error : Lightroom catalog cannot be opened
        2. Troubleshoot corrupt catalog
        3. Locate missing photos
        4. Recover catalog and images after resetting preferences
        5. Lightroom Classic catalog FAQ
      2. Sync Issues
        1. Lightroom Classic sync FAQ

Find known issues and limitations in the latest release of Lightroom Classic.

macOS compatibility

macOS version

Compatibility

Sonoma

Lightroom Classic and Sonoma | macOS 14

Ventura

Lightroom Classic and Ventura | macOS 13

macOS 14.2.0 (Sonoma) issues

Apple released macOS 14.2 on Dec 11, 2023. This update impacts device-related workflows in Adobe Lightroom Classic. The issues include import from mobile devices, cameras, SD cards and camera tethering. See macOS 14.2.0 (Sonoma) issues for a workaround.

Tip:

Update to macOS Sonoma 14.2.1 to fix issues from 14.2.0.

Common Lightroom Classic 13.x issues

Issue

Workaround

"Something went wrong" error while using AI-powered tools like Lens Blur in Lightroom Classic, Lightroom, and Adobe Camera Raw.

To resolve this issue, you can do the following:

  • Update your device to the latest GPU driver.
  • If it's still not resolved, try these troubleshooting steps. 

Common Lightroom Classic 12.x issues

Issue

Workaround

Select People mask crashed on macOS 12 when VRAM is < 2GB.

To resolve this issue:

  • Upgrade your system to 2GB VRAM.
  • You can collapse the 'Select People' widget in the masking panel when processing portrait photos. Expand the widget on-demand only when the select people option is needed, to minimize the chance of a crash. For more details, see Crash on using Select People Mask.

 

Nikon camera fails to detect when the tether bar is open without connecting the camera.

To resolve this issue:

  1. Connect the camera.
  2. Initiate tethering.

Lightroom Classic 12.5 shows a patch on healed areas from Lightroom Web.

Workaround: 

Delete the healed area and reapply in Lightroom Classic.

macOS Sonoma, Lightroom Classic 12.5 or lower versions don't show shadow watermark in the correct direction.

We are aware of this issue and are working on a fix in future releases.

Known issues on Apple M1 machines

Issue

Workaround

GPS Coordinates from videos show incorrect location. 

We are aware of this issue and are working on a fix in future releases. 

Embedded metadata in some RAW files is not read properly.

We are aware of this issue and are working on a fix in future releases. 

Other issues

Issue

Workaround

(macOS only) Slow UI in the Publish Services view when Custom Display profile is used.

We are aware of this issue and are working on a fix in future releases. 

When you try to convert a .GPR file to DNG, you get the following message:

Non-raw files were not converted to DNG.

.GPR files are effectively DNGs and hence, cannot be converted to DNG.

(Enterprise accounts only) On updating to the latest version of Lightroom Classic, end users are prompted to sign in to use their app. Enterprise end users may see that their app is running in trial mode and may be prompted to start a trial or purchase a subscription if the app was deployed using enterprise serial numbers.

This issue is expected to occur if the previous installation of Lightroom Classic CC (v7.x or earlier) was licensed and deployed by your admins using an enterprise serial number. For resolution and mitigation steps, see Lightroom Classic asks for sign-in on update.

(Mac only) If you are a Creative Cloud for Teams user in China, an error message is displayed every time you launch Lightroom Classic. The error is displayed even though you have installed the app on your computer in the language specified in the message.

To resolve this error, change your operating system's setting to set Simplified Chinese as the primary OS language and then launch Lightroom Classic. 

For related helpful information, see Error launching CC apps for Teams users in China.

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