Unable to open .icap files

Last updated on Dec 11, 2018

Issue

When you try to open a package (.icap) file in InCopy CC 2019, you get the following error message:

An error occurred opening the package file.

Quit Adobe InCopy CC 2019.

Download CopyPlugin_Win.zip and extract its content to desktop.

Find and double-click CopyPlugin.vbs from the extracted folder.

Browse and select Adobe InCopy CC 2019 application folder.

Click OK.

The plug-in is installed and you get the message once InCopy is successfully updated. Click OK.

Launch InCopy CC 2019 and open the package (.icap) file.

Quit Adobe InCopy CC 2019.

Download CopyPlugin_MAC.zip and extract its content to desktop.

Find and double-click CopyPlugin_MAC.app from the extracted folder.

Browse and select Adobe InCopy CC 2019.app.

Click Choose.

The plug-in is installed and you get the message once InCopy is successfully updated. Click OK.

Launch InCopy CC 2019 and open the package (.icap) file.

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