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Last updated on Sep 10, 2024

Try these solutions if you can’t open a file.

  Explore the beta app
Illustrator on the web (Beta) is available for testing and feedback as part of your Illustrator subscription. Try it now to discover new features.

WebGL isn’t supported or is disabled

  1. Open Chrome or Microsoft Edge.

  2. In the address bar, type chrome://settings/system (Chrome) or

    edge://settings/system (Microsoft Edge).

  3. Select Use hardware acceleration when available (Chrome) or Use graphics acceleration when available (Microsoft Edge).

  4. Go to the address bar and type chrome://flags/ (Chrome) or

    edge://flags/ (Microsoft Edge)

  5. Set the Override software rendering list to Enabled to view WebGL-related flags.

You can also search for WebGL-related flags and set them to Enabled.

Disk space limit reached on Chrome

  1. Open Chrome.

  2. In the address bar, type chrome://settings/content/siteData.

  3. Select Allow sites to save data on your device.

Note:
  • Contact your IT support if your organization manages your browser settings.
  • Browsing in incognito or private mode or having storage quotas imposed by your enterprise administrator may prevent Illustrator on the web (Beta) from accessing hard disk space.

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Get help faster and easier

New user?