Adobe

Get help faster and easier

New user?

Last updated on Sep 9, 2024

Learn how to get the system information to debug crash issues.

  Explore the beta app
Illustrator on the web (Beta) is available for testing and feedback as part of your Illustrator subscription. Try it now to discover new features.

Illustrator on the web (Beta) requests OS, graphics card, RAM, and CPU information to help investigate crash issues.

Windows

  1. Select Start, and in the search bar, type dxdiag.

  2. When the DirectX diagnostic tool appears, select Open.

  3. Refer to the System (CPU and RAM) and Display (GPU) tabs to gather the requested system information.

macOS

Follow the steps mentioned in the system information on your Mac.

 Adobe

Get help faster and easier

New user?