Select Start, and in the search bar, type dxdiag.
- Illustrator on the web (Beta) user guide
-
Get set up
- Learn the basics
- Access the app
- Preferences and settings
-
Start projects
- Access files
- Create documents
-
Add and edit artwork
- Create shapes
- Create text
- Add colors
- Draw and edit paths
-
Share and export
- Share and collaborate
- Save and export
-
Troubleshooting
- Application crash
- File issues
Adobe MAX
The Creativity Conference
Oct 14–16 Miami Beach and online
Adobe MAX
The Creativity Conference
Oct 14–16 Miami Beach and online
Adobe MAX
The Creativity Conference
Oct 14–16 Miami Beach and online
Adobe MAX
The Creativity Conference
Oct 14–16 Miami Beach and online
- Illustrator on the web (Beta) user guide
-
Get set up
- Learn the basics
- Access the app
- Preferences and settings
-
Start projects
- Access files
- Create documents
-
Add and edit artwork
- Create shapes
- Create text
- Add colors
- Draw and edit paths
-
Share and export
- Share and collaborate
- Save and export
-
Troubleshooting
- Application crash
- File issues
System information to debug
Last updated on
Sep 9, 2024
Learn how to get the system information to debug crash issues.
Explore the beta app
Illustrator on the web (Beta) is available for testing and feedback as part of your Illustrator subscription. Try it now to discover new features.
Illustrator on the web (Beta) requests OS, graphics card, RAM, and CPU information to help investigate crash issues.
Windows
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When the DirectX diagnostic tool appears, select Open.
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Refer to the System (CPU and RAM) and Display (GPU) tabs to gather the requested system information.
macOS
Follow the steps mentioned in the system information on your Mac.
Adobe MAX
The Creativity Conference
Oct 14–16 Miami Beach and online
Adobe MAX
The Creativity Conference
Oct 14–16 Miami Beach and online
Adobe MAX
The Creativity Conference
Oct 14–16 Miami Beach and online
Adobe MAX
The Creativity Conference
Oct 14–16 Miami Beach and online