- Adobe Value Incentive Plan: Program guide
- VIP
- VIP Marketplace
Applies to enterprise & teams.
Once you are enrolled in VIP, adding and deploying licenses is easy. Using your online license management tool—the Admin Console—you can add licenses and inform users that the software has been deployed to them. Also, to support changing needs, such as teaching, learning in institutes and project management in organizations, you can easily assign and unassign users.
License management made easy via the Admin Console
Organizations or institutes that purchase Adobe products through VIP have access to the Admin Console—a centralized management tool for easily administering licenses, monitoring storage, and more. Enterprise product offerings provide an IT Admin with additional features for group management, product organization, and controlling access levels. See the Admin Console Help pages on Adobe.com for information on managing products.
Adding licenses
Orders may be placed by VIP Members at any time throughout the VIP license term. Members may contact their Account Manager, or an admin may indicate their intent to purchase by adding licenses in the Admin Console, and then submitting an order to their Account Manager.
The VIP Member may appoint its Account Manager as an additional administrator to help manage the Member’s account, but an Account Manager may not serve as the primary administrator.
VIP Members can add named-user licenses of available products directly through the Admin Console for immediate deployment. Once licenses have been added, they are considered deployed, regardless of whether the licenses have been assigned to specific users. Some products cannot be added directly to the Admin Console and members may place their product orders directly with Adobe or their Adobe Authorized Reseller before deployment.
Purchase Order or payment must be received within 14 days of adding licenses from the Adobe Admin Console
VIP Members may add licenses via the Admin Console. VIP Member must issue a purchase order or pay for licenses within 14 days of adding licenses. If Adobe has not received your order within that time, you cannot add additional licenses or products. If your organization or institution does not issue a purchase order for added or deployed licenses within 14 days, Adobe has the right to suspend access to those licenses.
Removing licenses
License purchase authorizations may be removed from your organization's or institution’s membership within 14 days of being added. Please contact Adobe or your Adobe Authorized Reseller to remove licenses. After 14 days, licenses may not be removed. Additionally, upon migration to VIP Marketplace, any licenses added via the Admin Console that have not yet been ordered via your reseller will be de-provisioned. Any licenses can be managed through VIP Marketplace upon migration to VIP Marketplace.
Reminder: Although your organization or institution can add named-user licenses through the Admin Console, you still must work directly with Adobe or your Adobe Authorized Reseller to submit a purchase order for any licenses that have been added or deployed via the Adobe Admin Console. Failure to do so may result in licenses being suspended.
Deployment management
Deployment management is one of the key features of VIP. VIP Administrators have the ability to view information about deployed/added licenses, such as which individuals currently have deployed licenses, and the number of licenses purchased vs. the number of licenses deployed. VIP Admins may assign, unassign and reassign licenses from the Admin Console.
Assigning licenses
After adding licenses (Named-User Licenses) to the Admin Console, the VIP Admin has the ability to assign the added licenses to specific users. The Admin may add users to the console individually or through a bulk upload process. Once the users are added, the Admin can assign product entitlements. The assigned user(s) will receive a welcome email notifying them of their access to the product(s).
Returns
Returns are accepted if the entire purchase order is returned, and if the licenses are not currently in use.
Purchases made under a VIP membership may be returned for one of the following reasons only:
- The VIP Member does not agree with the terms and conditions of the End-User License Agreement.
- The wrong product, platform, or quantity was purchased. (This could include Adobe providing the item requested on Adobe’s or the Adobe Authorized Reseller’s purchase order, but this information does not match what the VIP Member ordered.)
- The VIP Member receives a duplicate shipment or duplicate billing (due to a duplicate purchase order from Adobe or the Member’s Adobe Authorized Reseller).
- Consumables or Adobe Acrobat Sign Solutions Subscription for Government may not be returned if any part of the Consumable or Adobe Acrobat Sign Solutions Subscription for Government has been used unless otherwise indicated in the specific Product terms.
Returns for customers migrating from VIP to VIP Marketplace
If the VIP Member has any VIP orders that are eligible for return, then such orders may no longer be returned after migration to VIP Marketplace. Upon migration to VIP Marketplace, VIP Member waives any rights to return for such orders.
Adobe must approve and issue a Returned Materials Authorization (RMA) for any return request. The VIP Member must make the return request with Adobe or their Adobe Authorized Reseller within 14 days of placing the order with Adobe or their Reseller. The request must state the reason for the return and provide proof of the original order date.
Cancellation of VIP Membership and Changes in Terms
Once you are enrolled in VIP, your membership remains effective until you choose to leave the program by giving a 30-day notice of cancellation, Adobe terminates the program, or Adobe terminates the membership due to a breach of program terms and conditions. The program terms and conditions are subject to change at any time. You will be presented with updated terms and conditions the next time you log in if there are any changes.
Device-based licensing (only for education institutes)
Placing a VIP order for device-based licenses
Creative Cloud for education customers must place a VIP order with an Adobe Authorized Reseller for device-based licenses. Adobe then creates a deployment pool for the products ordered. For example, if you purchase 100 Creative Cloud All Apps licenses and 50 Photoshop licenses, two deployment pools are created.
Activating device-based licenses
Returning device-based licenses
Licenses may be returned from your institution’s membership within 14 days of being ordered. Please contact your Adobe Authorized Reseller to return licenses. After 14 days, licenses may not be returned.
Regional deployment
VIP Members must purchase for the country where their team members reside (For team members residing in Europe, “country” shall mean Europe.) In this case, “Europe” means EU Member countries, Iceland, Liechtenstein, Norway, Switzerland, and the UK. To the extent there is inconsistency between this restriction and terms stated in an applicable end-user license agreement, this restriction shall govern.
Example (for organizations)
ABC Company is based in the United States. However, some of its employees reside in France, and others live in Japan. ABC must purchase European licenses for its employees residing in France and Japanese licenses for those in Japan.
If you purchase products via Adobe or an Adobe Authorized Reseller, you must do one of the following:
- Purchase all licenses centrally from Adobe or the Reseller, who is authorized to sell in all regions. You must specify the number of licenses for each country you deploy.
- Have ABC Company’s local offices in France and Japan buy from Adobe or their local Resellers (using the same VIP ID initially assigned for ABC Company).
VIP in China
Customers purchasing licenses for use in the People’s Republic of China (PRC) are subject to the following rules and restrictions.
For commercial and government organizations:
Customers purchasing licenses for use in the People’s Republic of China (“PRC”) are subject to the following rules and restrictions. Members must use a separate VIP agreement to purchase licenses for use and deployment in the PRC (a “China VIP Agreement”). A China VIP Agreement may not be used to purchase licenses for deployment in any other country or region. Licenses for use in the PRC must be purchased through an Adobe Authorized Reseller located in the PRC. For products available for license and deployment in the PRC, please see the Buying Programs Comparison Guide. Services are not currently included in licenses offered for use and deployment in the PRC.
For education institutes:
- Members must use a separate VIP agreement to purchase licenses for use and deployment in the PRC (a “China VIP Agreement”).
- A China VIP Agreement may not be used to purchase licenses for deployment in any other country or region. Licenses for use in the PRC must be purchased through an Adobe Authorized Reseller located in the PRC.
- For products available for license and deployment in the PRC, please see the Buying Programs Comparison Guide. Services are not currently included in licenses offered for use and deployment in the PRC.
Licenses are activated on a device after they have been packaged using Creative Cloud Packager and deployed manually or with third-party tools. Device-based licenses are assigned when the first application is launched on a device in the designated classroom or lab.
