Error 162 causes installation failure

Last updated on 25 May 2026

Learn how to resolve error code 162 "Installation failed" during Adobe app installation.

Error 162 appears when you try to install an Adobe app using an outdated, incomplete, or damaged installer file. The installer fails to run correctly, preventing the app from installing.

The installer file may be damaged

Sign in to Adobe Home.

Download and install the app again. 

If the issue still persists, download and install the Creative Cloud desktop app using the direct download links.