Verify that you are connected to the internet.
Last updated on
12 February 2026
Learn how to resolve error code 118, "No internet connection" during Adobe app download.
Error 118 indicates that your device has no internet connection or cannot reach Adobe servers. Follow the steps to resolve the issue.
No internet connection found
You need an active internet connection to download and update apps.
Once connected, select Retry on the error dialog box to restart the download.
Software firewall has restricted access to your computer
Software firewalls can restrict internet access and cause download errors (commonly error 205).
- If prompted, allow the Creative Cloud desktop app to access the internet.
- If not prompted, temporarily disable software firewalls to check if they're blocking access.
- For help, refer to your firewall software documentation. Learn the best practices for configuring Windows Defender Firewall. Also, learn how to configure a firewall in macOS.
Re-enable the firewall after installation.
Antivirus software is blocking the download
If the issue persists after checking your software firewall, temporarily disable the antivirus software. Check your antivirus documentation for information on temporarily disabling your antivirus.
Hardware firewalls or proxy servers may not be connected to the internet
Organizations often use network-level firewalls or proxy servers that may block Adobe connections. Contact your IT administrator to obtain the required access permissions. Ensure your network allows the following endpoints:
- ccmdl.adobe.com:80
- swupmf.adobe.com:80
- swupdl.adobe.com:80
Internet connection is poor
If you're connected via Wi-Fi, try a wired connection. If you're connected via a wired connection, try using a different cable.
Hosts file is incorrectly configured
If you're still experiencing issues, your hosts file may be incorrectly configured. An incorrect hosts file can block access to Adobe servers. Learn how to reset hosts file to default settings.
