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Issue
Sometimes, you may experience some access-related permission issues with the Preferences folder while launching InDesign. Following error messages are displayed indicating that InDesign, InDesign Server, or InCopy cannot be opened because the Preferences folder is read-only.
InCopy Windows
InCopy macOS
As the Preferences folder is not writeable, InDesign cannot start with the Preferences folder in a read-only state.
In folder paths or names listed in the procedures, replace <user> with your account name and <product> with Adobe InDesign or Adobe InDesign Server or Adobe InCopy.
Solution 1: Set read-write permissions for Preferences folder using user interface
Follow the steps below to provide read and write permissions to Adobe folders:
|
macOS |
---|---|
Perform this procedure on each of the below folders: C:\Users\<user>\AppData\Local\<product> |
Perform this procedure on each of the below folders: /Users/<user>/Library/Preferences/<product> |
Solution 2: [macOS only] Set read-write permissions for Preferences folder using terminal
Follow the steps below to resolve the issue:
- Go to Terminal (Go > Utilities > Terminal.app)
- Execute the following command on terminal to provide permission:
- sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign
- sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign
- sudo chmod -R 777 /Users/<user>/Library/Application Support
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