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Known issues in Adobe Express

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Adobe Express

Adobe Express

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  1. Adobe Express User Guide
  2. Introduction
    1. Adobe Express overview
    2. What's new in Adobe Express
    3. Adobe Express system requirements
    4. Adobe Express keyboard shortcuts
    5. Adobe Express FAQ
    6. Known issues in Adobe Express
    7. Adobe Express free trial FAQ
    8. Progressive Web App
    9. Add the Adobe Express browser extension
  3. New Adobe Express mobile app
    1. Overview
    2. Frequently asked questions
    3. Known issues
    4. Migrate files
    5. Create images with generative AI
    6. Create text effects with generative AI
    7. Insert objects using Generative Fill
    8. Remove objects using Generative Fill
    9. Generate editable templates using generative AI
    10. Create and edit videos
    11. Explore templates
    12. Collaborate and comment
    13. Schedule and publish social media posts
    14. Work with Adobe Photoshop and Adobe Illustrator assets
    15. Create and manage brands
  4. Create and edit graphics, photos, and videos
    1. Import and enhance PDFs in Adobe Express
    2. Getting started with Adobe Express templates
    3. Create a new template from scratch
    4. Save templates and assets to favorites
    5. Share designs as remixable templates
    6. Create a web page using Adobe Express
    7. Add multiple pages in Adobe Express
    8. Create a video using Adobe Express
    9. Find and submit Adobe Stock Content ID
    10. Animate texts and photos using Adobe Express
    11. Import color themes from Adobe Color
    12. Apply color themes
    13. Translate files and templates
    14. Work with layers
    15. Use ChatGPT to discover Adobe Express Templates
    16. Add charts to designs
    17. Design for prints
  5. Presentations
    1. Import a PowerPoint file
    2. Explore presentation templates
    3. Manage pages
    4. Present a design
  6. Work with Adobe Photoshop and Illustrator creative assets
    1. Adobe Photoshop and Illustrator files in Adobe Express overview
    2. Add Adobe Photoshop and Illustrator as linked images
    3. Convert Adobe Photoshop and Illustrator assets
    4. Best practices for converting Adobe Photoshop and Illustrator files
    5. Troubleshoot linked assets
  7. Backgrounds
    1. Add a background image to your design
    2. Remove backgrounds for videos with ease
    3. Replace page backgrounds from images          
  8. Generative AI
    1. Generate an image from text using generative AI
    2. Generate text effects using generative AI
    3. Insert or replace objects in an image with Generative fill
    4. Remove objects from an image using Generative fill
    5. Generate editable templates using Text to template
  9. Create and manage brands
    1. Create a brand
    2. Edit roles in brands
    3. Apply your brand colors and fonts to designs
    4. Best practices to apply brand colors and fonts
    5. Manage shared brands
    6. Custom fonts
    7. Creative Cloud Libraries
    8. Lock and unlock elements in designs
    9. Set brand style controls on templates
    10. Create from a shared template
    11. Add a color theme to your brand
  10. Create and manage projects
    1. Create projects
    2. Create new files, folders, brands, and libraries
    3. Copy files, brands, and libraries
    4. Move files, brands, and libraries
    5. Share projects
    6. Projects FAQ
    7. Troubleshooting projects
  11. Content Scheduler
    1. Content Scheduler overview
    2. Connect social media accounts
    3. Schedule and publish social media posts
    4. Generate captions (Beta) for social in AI
    5. Media specifications for social media posts
    6. Content Scheduler FAQ
  12. Quick Actions
    1. Resize image using Quick Actions
    2. Remove background from images using Quick Actions
    3. Convert file format of images using Quick Actions
    4. Crop an image using Quick Actions
    5. Animate a character from audio
    6. Add captions to videos using Quick actions 
    7. Trim videos using Quick Actions
    8. Resize a video using Quick Actions
    9. Convert to GIF from a video using Quick Actions
    10. Convert videos to MP4 using Quick Actions
    11. Crop a video using Quick Actions
    12. Merge videos and images using Quick Actions
    13. Convert to or from PDF using Quick Actions
    14. Edit PDF text and images using Quick Actions
    15. Combine files into a single PDF using Quick Actions
    16. Organize Pages into a single PDF using Quick Actions
    17. Generate QR code using Quick Actions
    18. Quick Actions FAQ
  13. Publish and share
    1. Collaborate and comment in Adobe Express
    2. Host a project using Adobe Express
    3. Copy files between accounts
    4. Privacy and permissions
    5. Create TikTok videos and share them to TikTok Ads Manager
    6. Technical requirements for sharing videos to TikTok Ads Manager
    7. Share large files using WeTransfer
    8. Bulk, create, and generate your designs
    9. Technical requirements for using Bulk Create and Generate
  14. Adobe Express on mobile
    1. Adobe Express for iOS
    2. Adobe Express for Android
    3. Manage Adobe Express subscriptions on iOS
    4. Manage Adobe Express subscriptions on Android
    5. Manage Adobe Express subscriptions on Samsung Galaxy Store
  15. Adobe Express for Education
    1. Draw with brushes
    2. Snap to shape
    3. Adobe Express for Education FAQ
    4. Adobe Express for Education Teachers FAQ
    5. Adobe Express for Education Students FAQ
    6. Adobe Express for Education onboarding FAQ
    7. Missing icons in Adobe Express mobile app FAQ

Find workarounds for known issues and limitations in Adobe Express on the desktop web browser.

 
Visit our community to discover fresh ideas, expert tips, and solutions to common issues.

File access

Issue

Workaround

User files

I can't find my files.

Please contact customer support so we can help you find your files.

Read more if you need help locating one or more of your prior files.

Folder organization

Organized folders are missing.

If you've lost your folder structure in Adobe Express, open a new browser and visit https://new.express.adobe.com/restore-folders to restore your files.

Note: If you have already moved files and folders, we will adhere to the Folders hierarchy maintained in the previous version of Adobe Express.

Authoring

Issue

Workaround

I'm unable to edit text.

If objects are overlaid on top of the text object, or if the text object is grouped, it can be difficult to grab the text object to make edits. To edit text, select the text object in the Layers panel and press Enter.

Unable to find variable Fonts in Adobe Express.

Adobe Express does not yet support variable fonts. However, many variable fonts are also available in conventional formats that are supported in Adobe Express.

When exporting a PDF that includes text in Hindi or Gujarati, the text is rendered incorrectly in the downloaded PDF.

We're aware of this issue and are working on a fix. In the meantime, as a workaround, you can download the output as a JPG or PNG file and convert it to PDF.

Webpage

Issue

Workaround

Publishing a Webpage

When publishing a Webpage, fonts change to bold and italics post-conversion.
  • The Custom Theme Editor is now live, where users can choose a similar font (from Adobe Fonts) to replace the fonts showing up as bold.
  • We recommend that if you don't want to lose your custom font, you duplicate any theme that contains an uploaded font and edit the duplicated theme.

Custom fonts via upload is coming soon.

Custom theme for webpages

I'm unable to create a custom theme for my webpage.

The Custom Theme Editor is available on the desktop web, where users can create and edit themes, customize their colors, fonts, and styles, and add logos. Mobile support is coming soon.

Web browser access

Issue

Workaround

Firefox

I'm unable to access Adobe Express on Firefox.

You can access Adobe Express on Firefox version 117 or higher on desktop. If you have version 116 or below, we recommend you to update to the latest version of the browser.

Note: JavaScript must be enabled.

Firefox

When importing a vertical video into a square post, it's coming in distorted.

We are aware of the issue of distorted videos during upload in the Firefox browser. The issue will be resolved in upcoming Firefox updates. Please stay updated with the latest versions.

DNS address switch for Canada ISPs

I'm unable to access Adobe Express in Canada.

To troubleshoot this region-specific issue in Canada, switch your DNS address to 8.8.4.4. Read more about how to change the DNS address. 

Unable to access Adobe Express on web and encountering a white screen after logging in.

If you're experiencing this issue, you can try troubleshooting by switching your DNS address. Read more about how to change the DNS address.

Adobe Express is slow in the Safari browser

I'm experiencing a lag when using Adobe Express in the Safari browser.

We're aware of the performance issues with Adobe Express in the Safari browser and are working to resolve these issues. Meanwhile, you can try these workarounds:

  1. You can use Google Chrome, Microsoft Edge, or another Chromium-based browser.
  2. You can use Safari Technology Preview on macOS. 

Unable to log in to Adobe Express using Google Chrome. Only the Adobe Express   icon is shown on the screen.

Ensure your browser is up to date. Then unsync the Adobe activity in your Google Account Security settings.

Unable to create or open files or save changes to a new file in Adobe Express. Designs are opening blank, and the app is stuck on the loading screen.

Check the firewall and network proxy settings: If your organization has configured firewalls and network proxies that block access to essential Adobe services, it can cause issues with Adobe Express, such as the editor not opening correctly or changes not being saved.

 

If you encounter this problem, contact your IT administrator to review and modify the proxy settings. Provide them with information on troubleshooting WebSocket issues related to missing upgrade headers and the domains that must be allowed for Adobe apps and services to function correctly.

Lightroom integration

Issue

Workaround

Lightroom integration

Unable to import files from Lightroom into Adobe Express.

We are working on bringing this feature into Adobe Express, please stay tuned.

Video

Issue

Workaround

Download video

Unable to download video created in an older version of Adobe Express.

Spark videos created in older versions of Adobe Express, take a longer time to download. To ensure your video downloads completely, refrain from refreshing the page until the download is complete.

Transparent background

Unable to export a video with transparent background

If you remove a video background without adding a background color or asset, the video will export with a default white background color. 

Spark Video

Updated to the new Adobe Express mobile app, and now my files are missing from Spark Video (iPhone only).

If you use Spark Video on an iPhone and you've recently completed the update to the new Adobe Express mobile app, your Spark Video files were migrated and can be found in Your stuff. If you haven't yet fully updated, please wrap up your Spark Video work. Once your files are migrated, they can be downloaded but will no longer be editable. Learn more.

Drawing

Issue

Workaround

Drawing not saved

I logged out of Adobe Express, and my work isn't saved, and I'm unable to resume where I left off.

We are working on fixing this, please stay tuned.

The eyedropper tool isn't working

I'm unable to use the eyedropper   tool on Windows devices and Chromebooks using the touchscreen.

We are working on resolving this issue. In the meantime, please use the mouse on your Windows device to access the eyedropper   tool

Edit video in Adobe Express using Chromebooks

While using Adobe Express on low-powered Chromebooks (memory devices <8GB memory) in constrained bandwidth (such as 1.25Mbps), you may encounter issues related to video editing, playback, upload, and download.

Issue

Workaround

My video playback quality is poor.

Try these workarounds to improve video playback quality:

  • Close unwanted applications working in the background or multiple browser tabs that could result in low-speed internet. Slow internet could impact video playback quality. 
  • If you're using high-resolution videos (1080p HD or 4K), convert them to a lower resolution (720p or lower) to improve video playback.

Performance is slow.

Try these workarounds to improve performance:

  • Having multiple tabs open will use more memory. Closing unwanted browser tabs will free up memory and improve performance. 
  • To save battery power, performance is often throttled automatically by the device.  Plug in the laptop or device to avoid throttling the battery.

I refreshed the page a few times, but the video action is still running slow on Adobe Express.

Refreshing the page or clicking other buttons could slow operations while Adobe Express is working in the background to perform your requested video actions. You should wait for the ongoing action to complete before requesting another. 

Video playback is slow.

Each video is uploaded as continuous scenes. Try reducing the number of videos if video playback is slow. 

I'm having playback issues.

If you're having playback issues, try Export to preview the video. The playback issues you might see while editing may not be in the exported file.

Video upload is slow.

Use Adobe Express to trim video, export, and then re-upload to reduce the video file size.

Adobe Stock assets

Issue

Workaround

Adobe Stock asset unavailable

I'm receiving an error message while downloading a file, stating that it contains paid content.

Occasionally, a few Adobe Stock assets transition from free to paid, and unfortunately, we don't receive advance notice about the affected assets. As a workaround, you can substitute Premium Adobe Stock assets with free ones by applying the Free filter during your asset search.

Upgrading to Adobe Express for Teams

Issue

Workaround

Unable to locate files

I can't find my files.

Ensure you are logging into your business profile, as your assets may have moved into your team's
storage when you started or joined the team.

Favorites unavailable

Unable to find the assets I favorited in my account.

Currently, favorites don't migrate if you move your assets to Teams storage. You can find your favorites by logging into your personal profile. To add a favorite from your personal profile, follow these steps:

  1. To access your favorites, navigate to Your stuff > Favorites and open the template or asset in the editor.
  2. Select the asset, then select the   icon in the properties panel
  3. Select the info   icon.
  4. Copy the Stock asset ID.
  5. Go to your Teams profile
  6. Paste that ID into the search bar. You’ll see the asset and you can now favorite it through your Teams profile.

Add-ons unavailable

I cannot find the add-ons that I installed with my account.

Currently, add-ons don't migrate if you move your assets to team's storage. You can find your add-ons by logging into your personal profile. Please note that the administrator of your organization may have restrictions on installing add-ons when you are using your business profile associated with that organization

Personal profile unavailable

I can't sign back into my personal profile after upgrading.

When working with your team, you should log in to your business profile. If you need to log in to your personal profile and are unable to select it when you log in, follow these steps:

  1. Visit account.adobe.com.
  2. Once you're logged in, go to Account and Security > Sign-in and Security.
  3. Turn off the Select my profile automatically option.
  4. Log out and attempt to log in. 

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