Secure your Adobe account with two-step verification

Last updated on Aug 8, 2024

Learn how to set up and use two-step verification to make your Adobe account more secure.

What is two-step verification?

Two-step verification or 2FA (two-factor authentication) is an additional verification step that makes your sign-in experience more secure. When you turn on two-step verification, you're prompted to enter a verification code (received on email or mobile phone) or approve notification (on the Adobe Account Access app) every time you want to sign in to your account.

Depending on your preferred method of authentication, you get this verification code or notification on the Adobe Account Access app, your email address, or your mobile phone.

How to set up two-step verification

Sign in to https://account.adobe.com/security.
In the Two-step verification section, select your preferred verification method(s): Adobe Account Access app, email, or text message (SMS).

When you select any of these methods, you're prompted to select a backup verification method. This prevents you from getting locked out of your account if you don't have access to either your mobile phone or email.
Follow the onscreen instructions to enable two-step verification.

Once enabled, you receive an onscreen message and an email, confirming that two-step verification has been activated.

The next time you sign in, you will receive your verification code through your chosen method(s).

How to sign in with two-step verification

On the sign-in screen, enter your email address.

A code is sent to your mobile phone or email, depending on your preferred authentication method. If you have set up Adobe Account Access app, you're prompted to approve the sign-in.
Check your mobile phone or email to enter the sign-in code in the next window. Then, select Verify Code.

If you have set up the Adobe Account Access app, approve the sign-in.
Once the code is verified, enter your password on the next screen to sign in to your Adobe app or service.

If you have set up the Adobe Account Access app, you don't need to enter the password.

Enabled two-step verification but lost access to your phone?

Two-step verification requires you to provide your Adobe Account password and a verification code from another authentication method (received on your phone number or email). If you can't remember your password and don't have access to your email, phone, or Adobe Account Access app, you cannot get your account back. It's best to create a new account instead.

How to deactivate two-step verification

We recommend that you keep two-step verification enabled for additional security of your account. However, if you still want to deactivate two-step verification, follow these steps:

Sign in to https://account.adobe.com/security.
In the Two-step verification section, deselect the Adobe Account Access app, email, or text messages as a mode of authentication.
Confirm that you want to deactivate the two-step verification.

Once these authentication methods are deactivated, you receive an onscreen message and an email, confirming that two-step verification has been deactivated.