Didn't receive expected email from Adobe

Adobe sends emails in various situations, such as when:

• You request Adobe to email your membership password.
• You purchase on the Adobe Store or another Adobe e-commerce platform.
• You create a case in the Adobe Customer Care Portal.
• You convert a PDF using Create Adobe PDF Online.
• A hosted service on Adobe.com requires email verification.
• We send auto-renewal reminders.

Follow these troubleshooting tips to resolve issues with not receiving emails from Adobe.

Your mailbox settings might be preventing you from receiving emails. Try these solutions to resolve the issue and ensure you receive the emails.

Check bulk or junk email folders

Search your junk or bulk email folders for emails from Adobe. Your mail administrator or email program could have automatically created bulk email folders and added filters to move emails to these folders without your knowledge.

Look out for emails from these Adobe addresses:

For more information about bulk and junk email folders, contact your mail administrator or check your email program's Help documents.

Turn off spam blockers

Adobe's email system does not work with some anti-spam software, such as those that use autoresponse or challenge methods to block unwanted email. To fix this, temporarily disable the software and wait for the email to arrive.

If your organization uses a spam appliance or application, ensure it's configured to allow email from Adobe and Amazon Web Services.

Add the Adobe.com email domain to your address book

Adding the Adobe.com domain to your address book ensures you can receive email messages from Adobe.

Check your email security settings

Sometimes, a high-security setting for your email can block messages from Adobe. Adjust your setting to Medium or Medium-High to ensure you receive them.

Check with your email administrator

If you haven’t received the email from Adobe, ask your mail administrator to check if your server’s disk space is full. Additionally, your email administrator may need to add Adobe’s mail server to your company’s allowlist using the following IP addresses and subnets:

Try a different email address

Try receiving emails using a different email address. You can change the email address associated with your Adobe account.

Verify your email address

To verify that Adobe has your correct email address, follow these steps: