Submitting crash reports

In the event of an issue with InDesign, you can examine and submit crash reports through the Adobe Crash Reporter dialog.

Why submit crash reports to Adobe with your email address and description of what you were doing when the problem occurred?

• For known issues, we can email you a solution for correcting the problem.
• For unknown issues, the more reports we have with detailed descriptions and contact info, the more likely we can track down the problem and provide a solution.
• InDesign team appreciates the users who have submitted reports with email contact information and detailed descriptions. This information has helped us to improve InDesign and make it more stable. 

How to submit crash reports

The Adobe Crash Reporter dialog appears a few moments after the problem occurs.

 If you don't see the Crash Report dialog, you may have selected an option to not show the dialog. See how to set the preference to show Crash Report dialog.

Crash reports for InDesign 15.0.3 and higher versions

Crash reports for InDesign 15.0.2 and earlier versions

Submit crash reports

Follow the steps below to submit the crash reports. 

Set the preference to show Crash Report dialog

Follow the steps below to set the preference to Always Show This Dialog:

macOS

1. Cmd+click the InDesign app icon and choose Show Package Contents.
2. Select Contents > Frameworks > AdobeCrashReporter.framework.
3. Cmd+click the alias named AdobeCrashReporter and select Show Original.
4. Double-click Adobe Crash Reporter (Red A app icon, not the black AdobeCrashReporter UNIX executable file).
5. Choose Always Show This Dialog and click Done.

Windows

1. Open Start.
2. Search for Command Prompt and launch it.
3. Enter the following command:
   • REG ADD HKEY_CURRENT_USER\Software\Adobe\CommonFiles\CRLog /v "Never Ask" /t REG_SZ /d 0
4. Press the Enter key.
5. If you are prompted with Value Never Ask exists, overwrite(Yes/No)? choose Yes.

More about Adobe Crash Reporter

In the unfortunate event that InDesign  crashes , the Adobe Crash Reporter can collect a log of what the app was doing at the time the crash occurred. It uploads that information into a database, and the engineering team uses that information to analyze crashes and develop solutions.

Adobe Crash Reporter has been an invaluable tool for helping the InDesign development team track down and fix most crashing bugs.

Do not confuse the Adobe Crash Reporter with either the Apple or Microsoft crash reporters, which do not send any information directly to Adobe.

Adobe Crash Reporter privacy

You have the assurance that Adobe is not monitoring your activity through Adobe Crash Reporter. InDesign detects the crash, and we don’t know anything about it until you send the report to Adobe. The report originates on your computer. If you choose to submit a report (and we very much appreciate if you would), only non-personally-identifiable information is sent to Adobe. This includes information such as which part of the software encountered an issue.

Adding more information, such as what you were doing when the error occurred, is very helpful in diagnosing the problem. If you choose to provide your contact info such as your email address, Adobe will use it only if we need to contact you about your crash or notify you of a fix or a workaround. Your personal information will not be used for marketing purposes. You can send the report anonymously if you’d like.

These reports go directly to the engineering teams, and the reports are a tremendous resource for helping us improve the product.