Select Start, and in the search bar, type dxdiag.
Last updated on
9 October 2024
Learn how to get the system information to debug crash issues.
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Illustrator on the web (Beta) requests OS, graphics card, RAM, and CPU information to help investigate crash issues.
Windows
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When the DirectX diagnostic tool appears, select Open.
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Refer to the System (CPU and RAM) and Display (GPU) tabs to gather the requested system information.
macOS
Follow the steps mentioned in the system information on your Mac.
