Adobe FrameMaker Learn & Support

Get Started

Download, find membership help, and learn the basics.

Get Started

Tutorials

Find tutorials from novice to expert to help you expand your skills.

Tutorials

User Guide

Get quick answers and step-by-step instructions.

User Guide

Troubleshooting & help

The Distiller application bundled with the installer needs Visual C runtime libraries to install and run. Sometimes, the Distiller application does not recognize the Visual C runtime libraries even if they are installed on your system. This failure to detect the Visual C runtimes causes the installation of PDF Creation Add-on to fail. A workaround for this issue is available in the Missing Distiller error on saving a document as PDF article.

There could be multiple reasons for this failure. See Cannot generate PDF of FrameMaker documents or books article for solutions.

There are pre-defined templates that are available in the Admin Console to create packages for Adobe FrameMaker. For more details, see Adobe Templates for Packages.

Yes! Learn how to map formatting in a Word document to specific FrameMaker tags in this brief tutorial. You can also follow these step-by-step instructions to import Word files.

Visit the FrameMaker Help page for links to tutorials, the user guide, getting started videos, and more.

Full license of Adobe FrameMaker is no longer available for purchase. For individual needs, you can opt for subscription plans via adobe.com.

For enterprises, SMBs, Education and Government segments, one can opt for volume licensing plans like Enterprise Term License Agreement (ETLA) and Value Incentive Program (VIP).

To explore all the buying options, visit the Buying guide page or write to us at techcomm@adobe.com. For more information, see FrameMaker FAQ.

Learn how to resolve download issues with FrameMaker and other Adobe apps.

You can buy FrameMaker through the online Adobe Store or by calling: +1-866-647-1213. Learn about other ways to buy FrameMaker, including buying directly from Adobe or through authorized resellers or purchasing with education discounts. You'll need to sign in with an Adobe ID and password to complete the purchase and download the product. For help downloading and installing the app after purchase, see Find downloaded apps and files.

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

FrameMaker does not support installation in multiple locales on the same system. If you have installed FrameMaker in multiple locales, it may launch in a locale different from your intended preference. To resolve the issue:

Uninstall FrameMaker.
Download and install FrameMaker in your required locale.

Sign in to your Adobe account. Under the Password section, select Change for Current Password, and then follow the onscreen instructions.

Forgot your password? Learn how to reset it.

You can update your credit card information from your account page on adobe.com. See Payment in the Adobe Store | Online order and payment FAQ.

You can convert the 30-day trial version of Adobe FrameMaker into a subscription by purchasing a license from Adobe.com. For any queries, you can reach us at techcomm@adobe.com. For more information, see Subscription information and pricing in the FrameMaker FAQ.

You can cancel your subscription from your account page on adobe.com or by contacting Adobe Support. If you cancel within 14 days, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation. You will not have access to your subscription software after you cancel. For more information, see Subscription information and pricing in the FrameMaker FAQ.