Error exit code 6, exit code 7 installing Adobe Creative Cloud

Exit code 6 or Exit code 7 install errors | Creative Cloud

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Adobe Creative Cloud User Guide

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Applies to: Adobe Creative Cloud

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Exit code 6 or exit code 7 error during installation

When installing a Creative Cloud application, you receive one of the following errors:

Exit Code: 6
Exit Code: 7

Installing Creative Suite, Photoshop Elements, or Premiere Elements?

For help resolving an exit code 6 or exit code 7 error you receive while installing a Creative Suite application, Photoshop Elements, or Premiere Elements, see Exit code 6 or exit code 7 install errors | CS.

Solution 1: Rename Adobe folders in the Applications or Program Files folder

Note: Before attempting this solution, make sure that you have attempted to uninstall the programs you are trying to install.

Often, files left over from previous install attempts can lead to read or write file system errors. Check the Applications (Mac OS) or Program Files (Windows) folders for folders left from a previous installation or update attempt.

  1. Navigate to:

    Mac OS: /Applications

    Windows: C:\Program Files\Adobe\

  2. Look for folders that are clearly named for the applications you are trying to install, and rename them. For example, rename Adobe Photoshop CC to Adobe Photoshop CC old.

  3. Check for a folder named AdobePatchFiles and rename it.

  4. (Mac OS only) Rename the Adobe folder in the Applications folder to Adobe old.

  5. Reinstall the software.

  6. If your installation is successful, confirm that your other Adobe applications are working, and then delete the renamed folders.

Solution 2: Verify file permissions

These errors can indicate a problem with file permissions. To resolve them, verify that you have read and write access to the necessary files and folders.

  1. Check the Creative Cloud main installation log for the error codes and record any file paths associated with the error messages.

    Note:

    See Troubleshoot install issues with log files | Creative Cloud for information about opening and reading the log file.

  2. Identify the parent folder (or directory) in the file path for each error message. The parent folder is the folder directly before the final folder in the error message.

    Identify the parent folder for each error message
    Identify the parent folder for each error message
    Identify the parent folder for each error message.

  3. Close all Adobe applications.
  4. Follow instructions below for your operating system to modify permissions.

    Note:

    This solution requires administrative privileges on your computer. Log in with an administrative user account.

  1. Choose Start > File Explorer > This PC.

  2. Navigate to the parent folder. For example, Windows (C:) > Program Files > Common Files > Adobe.

  3. Right-click the folder, and then choose Properties.

  4. In the Attributes section, deselect Read-only and click Apply.

  5. Click the Security tab.

  6. Under Group or user names, click System and make sure that Full control is selected in the Permissions section. If it is not selected, do the following:

    1. Click Edit.
    2. In the Permissions dialog box that opens, click System.
    3. Under Permissions for System, click the check box in the Allow column next to Full control.
    4. Click Apply, and then OK.

  7. Repeat step 6, selecting Administrators under Group or user names.

  8. Repeat the process for any additional paths from the error message logs.

  9. Reinstall your Adobe application.

  1. Open File Explorer: Click the upper-right corner of the screen, click Search, type File Explorer, and then click File Explorer.

  2. Navigate to the parent folder. For example, Windows (C:) > Program Files > Common Files > Adobe.

  3. Right-click the folder, and then choose Properties.

  4. In the Attributes section, deselect Read-only and click Apply.

  5. In the Confirm Attribute Changes dialog box, click OK to apply the changes to this folder, subfolders, and files.

  6. Click the Security tab.

  7. Under Group or user names, click System and make sure that Full control is selected in the Permissions section. If it is not selected, do the following:

    1. Click Edit.
    2. In the Permissions dialog box that opens, click System.
    3. Under Permissions for System, click the check box in the Allow column next to Full control.
    4. Click Apply, and then click OK.

  8. Repeat step 7, selecting Administrators under Group or user names.

  9. Repeat the process for any additional paths from the error message logs.

  10. Reinstall your Adobe application.

  1. Choose Start > Computer > Organize > Folder and search options, and then click the View tab.

  2. In the Advanced Settings section, deselect Use sharing wizard (recommended) and click OK.

  3. Navigate to the parent folder.

  4. Right-click the folder, and then choose Properties.

  5. In the Attributes section, deselect Read-only and click Apply.

  6. In the Confirm Attribute Changes dialog box, click OK to apply the changes to this folder, subfolders, and files.

  7. In the Security tab, make sure that permissions are set to Full control for both Administrators and System. If not, do the following:

    1. Click Edit.
    2. If the User Account Control (UAC) prompt appears, follow the instructions to accept it.
    3. Change the settings as necessary to allow full control for both System and Administrators.
    4. Click OK to accept the changes.

  8. Click Advanced, select the Owner tab, and then click Edit. Accept the UAC prompt if it appears.

  9. In the Change owner to section, click Administrators and select Replace owner on subcontainers and objects. Click Apply, and then click OK.

  10. In the Permissions tab, click Change Permissions. Accept the UAC prompt if it appears.

  11. Select Replace all child object permissions with inheritable permissions from this object.

  12. Click OK and Yes until you've closed the Properties dialog box.

  13. Repeat the process on any additional file paths.

  14. Reinstall your Adobe application.

  1. Navigate to the parent folder.

  2. Control-click the folder and choose Get Info.

  3. In the Sharing & Permissions section, click the Details option, if necessary, to show owner and group options.

  4. Click the lock icon in the lower-right corner. Type your administrator user name and password when prompted.

  5. Give read and write permissions to your user name, system, admin, and everyone.

  6. Click the gear icon, choose Apply to enclosed items, and then click OK.

  7. Close the Get Info window.

  8. Repeat the process on the remaining paths.

  9. Reinstall your Adobe application.

Solution 3: (Windows only) Repair Microsoft Visual C++ Redistributable Packages

  1. Go to Control Panel > Programs > Programs and Features.

  2. Check for Microsoft Visual C++ Redistributable Packages installed.

    Note:

    You can search your Adobe install log file to find the exact version of the Microsoft Visual C++ Redistributable Package that caused the error. Then, either repair or reinstall only that version.

  3. One by one, right-click each version, select Change, and click Repair in the next window.

    Note:

    If Change is not available for a version, you can uninstall and then reinstall the files. Visit the Microsoft Download Center to download a new copy of the redistributable package installation files.

  4. Restart your computer.

  5. Reinstall your Adobe application.

Solution 4: Restart your computer in a safe mode

  1. Restart your computer following the instructions in one of these documents:

    Windows 10

    See Start your PC in safe mode in Windows 10.

    Windows 8.1

    See Windows Startup Settings (including safe mode).

    Mac OS

    See Start in Safe Boot mode | Mac OS X.

  2. Reinstall your Adobe application.

Solution 5: (Windows only) Repair the Microsoft Windows Installer

  1. (Windows 7) Choose Start > All Programs > Accessories.

    -or-

    (Windows 8.1/10) Right-click the Start menu icon.

  2. (Windows 7) Right-click Command Prompt and choose Run As administrator.

    -or-

    (Windows 8.1/10) Choose Command Prompt (Admin).

  3. In the Command Prompt window, type sfc /SCANNOW and press Enter.

  4. When the system scan completes, type msiexec /unreg in the Command Prompt window and press Enter.

  5. Type msiexec /regserver in the Command Prompt window and press Enter.

  6. Reinstall your Adobe application.

Solution 6: Review the installation log file

Exit code 6 and Exit code 7 are generic error codes. To help determine the exact cause of the error, look in the installation log under "There are problems with your installation." The error message describing what went wrong appears below the exit code.

For details on where to find log files and how to review them, see  Troubleshoot install issues with log files | Creative Cloud.