Creative Cloud desktop app installation hangs on macOS Catalina

Creative Cloud desktop app installation stuck | macOS Catalina (10.15)

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Adobe Creative Cloud User Guide

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Applies to: Adobe Creative Cloud

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Learn what to do when the installation of Creative Cloud desktop app on macOS Catalina (10.15) gets frozen.

Creative Cloud desktop app installation stuck at the same percentage on macOS Catalina (10.15)

When you're trying to update the Creative Cloud desktop app from a 32-bit version on macOS Catalina (10.15), the installation might get stuck at a specific percentage.

How to fix this issue

After canceling the failed installation, follow these steps:

  1. Use the uninstaller utility to uninstall the earlier version of the Creative Cloud desktop app. 

  2. Delete the Adobe Application Manager folder from the following location: Applications > Utilities > Adobe Application Manager.

  3. Download the latest version of the Creative Cloud desktop app.