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Uninstall the Creative Cloud desktop app

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Creative Cloud

Creative Cloud

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  1. Creative Cloud User Guide
  2. Introduction to Creative Cloud
    1. Common questions | Creative Cloud
    2. Creative Cloud system requirements
    3. Creative Cloud file sync | Known issues
  3. Download, install, set up, and update
    1. Download Creative Cloud apps
    2. Open Creative Cloud apps
    3. Start workspace
    4. Update Creative Cloud apps
    5. Change the language of your Creative Cloud apps
    6. Uninstall the Creative Cloud desktop app
    7. Uninstall or remove Creative Cloud apps
  4. Manage your account
    1. Convert a Creative Cloud trial to a paid membership
    2. Reset your Adobe password
    3. Change your Adobe plan
    4. Update credit card and billing address
    5. View, download, or email your Adobe invoice
    6. Fix a failed or missed payment
    7. Cancel Adobe trial or subscription
  5. Creative services
    1. Using Adobe Stock in Creative Cloud apps
    2. Using Adobe Fonts in Creative Cloud apps
    3. Creative Cloud Market is no longer available
  6. Collaboration and storage services
    1. What are cloud documents
    2. Cloud documents FAQ
    3. Create or convert files to cloud documents
    4. Set up cloud documents to use offline
    5. Revert to an earlier version of a cloud document
    6. Share your work for commenting
    7. Why can't I see my cloud documents offline?
    8. Creative Cloud Libraries
    9. Collaborate on Creative Cloud Libraries and folders
    10. Collaboration FAQ
    11. Sync your files using cloud storage
    12. Find how much cloud storage you have
    13. Set sync options
    14. Discontinuation of Creative Cloud Synced files
    15. Download Synced files and content
  7. Projects
    1. Project overview
    2. Create Projects
    3. Share Projects
    4. Create new folders and libraries
    5. Move folders and libraries
  8. Organize libraries
    1. Create groups in libraries
    2. Delete groups in libraries
    3. Delete elements in libraries
    4. Move elements in libraries
  9. Creative Cloud mobile apps
    1. Common questions | Mobile apps
    2. Adobe Creative Cloud for mobile
  10. Enterprise and teams
    1. Enterprise Learn and Support
    2. Teams Learn and Support
    3. Quick start guide for team members
  11. Adobe Content Authenticity
    1. Adobe Content Authenticity (Beta)
    2. Inspect tool on Adobe Content Authenticity (Beta)
    3. Adobe Content Authenticity Chrome browser extension
    4. Content Credentials Generative AI training and usage preference

Adobe doesn't recommend that you uninstall the Adobe Creative Cloud desktop app. However, you may be required to do so in certain scenarios, such as when troubleshooting or if there is an issue with the installer.

Note:

Starting December 11, 2023, new users and organizations will not be entitled to Creative Cloud Synced files. Starting February 1, 2024, Creative Cloud Synced files will be discontinued for personal accounts that existed before December 11, 2023 (learn more here). Starting October 1, 2024, Creative Cloud Synced files will be discontinued for business accounts associated with organizations that existed before December 11, 2023 (learn more here).

Before you uninstall

Uninstall Creative Cloud apps

Ensure that you uninstall all Creative Cloud apps from your device. The Creative Cloud desktop app can only be uninstalled if all Creative Cloud apps (such as Photoshop, Illustrator, and Premiere Pro) have already been uninstalled. Learn how to uninstall or remove Creative Cloud apps.

Verify that your files are synced

Ensure that all your files are synced to your Creative Cloud account before running the uninstaller. Files not synced to your Creative Cloud account could be lost. You can check the sync status of your files in the Creative Cloud Files folder. In case you get a sync error, learn how to fix file syncing issues in the Creative Cloud desktop app.

(Enterprise users) Find out if you have admin privileges to uninstall

If you're an Enterprise user, you may not have admin privileges to uninstall your app. In this case, contact your admin.

How to uninstall and reinstall the Creative Cloud desktop app

Uninstall on Windows

  1. Download the uninstaller for your version of Windows:

    Windows 11, 10, 8, 7 (64-bit)

    Windows 10 (ARM)

    Windows 10, 8, 7 (32-bit)

    Download 

    Download 

    Download 

  2. Extract the contents of the zipped file. 

  3. Double-click the Creative Cloud Uninstaller.app file.

    Note:

    You may be prompted to allow the uninstaller to proceed.

  4. Select Repair. If your issue is resolved by repairing, you need not uninstall the Creative Cloud desktop app.

    Select Repair for Windows

    If repairing doesn't fix the problem, proceed to Uninstall.

    Click Uninstall

  5. If you proceeded to uninstall the app, select Close on confirmation.

    Successful uninstall confirmation

Uninstall on macOS

  1. Download the uninstaller for your version of macOS:

    macOS v10.12 or later 

    Mac computers with Apple Silicon

    macOS v10.11 or earlier 

    Download 

    Download 

    Download 

  2. Extract the contents of the zipped file.

  3. Double-click the Creative Cloud Uninstaller.dmg file.

  4. Depending on your security settings, you may receive a warning to open the uninstaller from the mounted DMG file. Select Open to continue.

    Confirm open application from disk image

  5. Select Repair. If the issue is resolved by repairing, you need not uninstall the Creative Cloud desktop app.

    Select Repair for Mac

    If repairing doesn't fix the problem, proceed to Uninstall.

    Uninstall on Mac

  6. If you proceeded to uninstall the app, select Close on confirmation.

    Uninstallation confirmation

Uninstall silently from SCCM (Enterprise admins only)

  1. Using the device that houses the SCCM server for your organization, ensure that it has the latest Creative Cloud Desktop app installed.

  2. Locate the executable file:

    • Windows: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe
    • macOS: /Applications/Utilities/Adobe Creative Cloud/Utils/Creative Cloud Uninstaller.app/Contents/MacOS/Creative Cloud Uninstaller

  3. Create a folder and place the executable file in it.

  4. Create a program and use the Creative Cloud Uninstaller.exe –u command to uninstall the Creative Cloud desktop app.

  5. Run this program from distribution point on all the client machines where you want to uninstall the Creative Cloud desktop app.

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