Download the uninstaller for your version of Windows:
- Creative Cloud User Guide
- Introduction to Creative Cloud
- Download, install, set up, and update
- Manage your account
- Creative services
- Collaboration and storage services
- What are cloud documents
- Cloud documents | Common questions
- Create or convert files to cloud documents
- Set up cloud documents to use offline
- Revert to an earlier version of a cloud document
- Share your work for commenting
- Why can't I see my cloud documents offline?
- Creative Cloud Libraries
- Collaborate on Creative Cloud Libraries and folders
- Collaboration FAQ
- Sync your files using cloud storage
- Find how much cloud storage you have
- Set sync options
- Discontinuation of Creative Cloud Synced files
- Download Synced files and content
- Organize libraries
- Creative Cloud mobile apps
- Enterprise and teams
Adobe doesn't recommend that you uninstall the Adobe Creative Cloud desktop app. However, you may be required to do so in certain scenarios, such as when troubleshooting or if there is an issue with the installer.
Starting December 11, 2023, new users and organizations will not be entitled to Creative Cloud Synced files. Starting February 1, 2024, Creative Cloud Synced files will be discontinued for personal accounts that existed before December 11, 2023 (learn more here). Starting February 3, 2025, Creative Cloud Synced files will be discontinued for business accounts associated with organizations that existed before December 11, 2023 (learn more here).
Before you uninstall
Uninstall Creative Cloud apps
Ensure that you uninstall all Creative Cloud apps from your device. The Creative Cloud desktop app can only be uninstalled if all Creative Cloud apps (such as Photoshop, Illustrator, and Premiere Pro) have already been uninstalled. Learn how to uninstall or remove Creative Cloud apps.
Verify that your files are synced
Ensure that all your files are synced to your Creative Cloud account before running the uninstaller. Files not synced to your Creative Cloud account could be lost. You can check the sync status of your files in the Creative Cloud Files folder. In case you get a sync error, learn how to fix file syncing issues in the Creative Cloud desktop app.
(Enterprise users) Find out if you have admin privileges to uninstall
If you're an Enterprise user, you may not have admin privileges to uninstall your app. In this case, contact your admin.
How to uninstall and reinstall the Creative Cloud desktop app
-
Extract the contents of the zipped file.
-
Double-click the Creative Cloud Uninstaller.app file.
Note:You may be prompted to allow the uninstaller to proceed.
-
If you proceeded to uninstall the app, select Close on confirmation.
-
Extract the contents of the zipped file.
-
Double-click the Creative Cloud Uninstaller.dmg file.
-
Depending on your security settings, you may receive a warning to open the uninstaller from the mounted DMG file. Select Open to continue.
-
If you proceeded to uninstall the app, select Close on confirmation.
Uninstall silently from SCCM (Enterprise admins only)
Still need help?
- Having issues signing in? Learn how to solve Adobe account sign-in issues.
- Getting the error "Adobe Creative Cloud, needed to resolve the problem, is missing or damaged"? Learn how to fix this error.
- Getting an error message while downloading or installing? Learn how to fix such errors.
- Adobe Fonts showing as inactive after reinstalling? Learn how to reactivate your fonts.
- Looking to remove old Adobe software or remove corrupt installation files? Learn how to use the Creative Cloud Cleaner tool to fix such issues.