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Manage your Teams licenses during the renewal window

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Enterprise

Enterprise

Admin Console
  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin Console overview
      6. Admin roles
    2. Deployment Guides
      1. Named User deployment guide
      2. SDL deployment guide
      3. Deploy Adobe Acrobat 
    3. Deploy Creative Cloud for education
      1. Deployment home
      2. K-12 Onboarding Wizard
      3. Simple setup
      4. Syncing Users
      5. Roster Sync K-12 (US)
      6. Key licensing concepts
      7. Deployment options
      8. Quick tips
      9. Approve Adobe apps in Google Admin Console
      10. Enable Adobe Express in Google Classroom
      11. Integration with Canvas LMS
      12. Integration with Blackboard Learn
      13. Configuring SSO for District Portals and LMSs
      14. Add users through Roster Sync
      15. Kivuto FAQ
      16. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Identity types | Overview
    2. Set up identity | Overview
    3. Set up organization with Enterprise ID
    4. Setup Azure AD federation and sync
      1. Set up SSO with Microsoft via Azure OIDC
      2. Add Azure Sync to your directory
      3. Role sync for Education
      4. Azure Connector FAQ
    5. Set up Google Federation and sync
      1. Set up SSO with Google Federation
      2. Add Google Sync to your directory
      3. Google federation FAQ
    6. Set up organization with Microsoft ADFS
    7. Set up organization for District Portals and LMS
    8. Set up organization with other Identity providers
      1. Create a directory
      2. Verify ownership of a domain
      3. Add domains to directories
    9. SSO common questions and troubleshooting
      1. SSO Common questions
      2. SSO Troubleshooting
      3. Education common questions
  4. Manage your organization setup
    1. Manage existing domains and directories
    2. Enable automatic account creation
    3. Set up organization via directory trust
    4. Migrate to a new authentication provider 
    5. Asset settings
    6. Authentication settings
    7. Privacy and security contacts
    8. Console settings
    9. Manage encryption  
  5. Manage users
    1. Overview
    2. Administrative roles
    3. User management strategies
      1. Manage users individually   
      2. Manage multiple users (Bulk CSV)
      3. User Sync tool (UST)
      4. Microsoft Azure Sync
      5. Google Federation Sync
    4. Assign licenses to a Teams user
    5. Add users with matching email domains
    6. Change user's identity type
    7. Manage user groups
    8. Manage directory users
    9. Manage developers
    10. Migrate existing users to the Adobe Admin Console
    11. Migrate user management to the Adobe Admin Console
  6. Manage products and entitlements
    1. Manage products and product profiles
      1. Manage products
      2. Buy products and licenses
      3. Manage product profiles for enterprise users
      4. Manage automatic assignment rules
      5. Entitle users to train Firefly custom models
      6. Review product requests
      7. Manage self-service policies
      8. Manage app integrations
      9. Manage product permissions in the Admin Console  
      10. Enable/disable services for a product profile
      11. Single App | Creative Cloud for enterprise
      12. Optional services
    2. Manage Shared Device licenses
      1. What's new
      2. Deployment guide
      3. Create packages
      4. Recover licenses
      5. Manage profiles
      6. Licensing toolkit
      7. Shared Device Licensing FAQ
  7. Get started with Global Admin Console
    1. Adopt global administration
    2. Select your organization
    3. Manage organization hierarchy
    4. Manage product profiles
    5. Manage administrators
    6. Manage user groups
    7. Update organization policies
    8. Manage policy templates
    9. Allocate products to child organizations
    10. Execute pending jobs
    11. Explore insights
    12. Export or import organization structure
  8. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    3. Reclaim assets from a user
    4. Student asset migration | EDU only
      1. Automatic student asset migration
      2. Migrate your assets
  9. Manage services
    1. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
      4. Adobe Stock License Approval
    2. Custom fonts
    3. Adobe Asset Link
      1. Overview
      2. Create user group
      3. Configure Adobe Experience Manager Assets
      4. Configure and install Adobe Asset Link
      5. Manage assets
      6. Adobe Asset Link for XD
    4. Adobe Acrobat Sign
      1. Set up Adobe Acrobat Sign for enterprise or teams
      2. Adobe Acrobat Sign - Team feature Administrator
      3. Manage Adobe Acrobat Sign on the Admin Console
    5. Creative Cloud for enterprise - free membership
      1. Overview
  10. Deploy apps and updates
    1. Overview
      1. Deploy and deliver apps and updates
      2. Plan to deploy
      3. Prepare to deploy
    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Adobe templates for packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages using Microsoft Intune
      3. Deploy Adobe packages with SCCM
      4. Deploy Adobe packages with ARD
      5. Install products in the Exceptions folder
      6. Uninstall Creative Cloud products
      7. Use Adobe provisioning toolkit enterprise edition
      8. Adobe Creative Cloud licensing identifiers
    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Use Adobe Remote Update Manager
      2. Resolve RUM errors
    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
      3. Creative Cloud package "Installation Failed" error message
  11. Manage your Teams account
    1. Overview
    2. Update payment details
    3. Manage invoices
    4. Change contract owner
    5. Change your plan
    6. Change reseller
    7. Cancel your plan
    8. Purchase Request compliance
    9. Manage your team in Adobe Express
  12. Renewals
    1. Teams membership: Renewals
    2. Enterprise in VIP: Renewals and compliance
  13. Manage contracts
    1. Automated expiration stages for ETLA contracts
    2. Switching contract types within an existing Adobe Admin Console
    3. Value Incentive Plan (VIP) in China
    4. VIP Select help
  14. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  15. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

Learn how system administrators can manage licenses for Teams subscriptions purchased directly from Adobe.com.

During the renewal window, system administrators can view and edit the renewal details on the Account tab in the Adobe Admin Console.

Sign in to the Admin Console
Note:

Opt-in to automatic renewal is only available on annual, billed monthly and annual, prepaid plans in Brazil, and on the annual, prepaid plan in Vermont.

Renewal window

If your Teams subscription renews automatically and you purchased it directly from Adobe.com, as a system administrator, you can change the number of licenses and products in your plan starting 30 days before the renewal date. This period is known as the renewal window. You'll get an email when your renewal window opens, detailing the products renewing, quantities, and renewal price. You have 30 days from the renewal date to make any adjustments before your plans renew. However, any increase or decrease in license counts or adding new products only takes effect on your renewal date.

Note:

If you're in North America and need help with your Annual Adobe VIP contract renewal from your Account Manager, email us at renewalhelp@adobe.com, and we'll contact you shortly.

View renewal details

To review the details of your renewal, do the following:

  1. Sign in to the Admin Console.

  2. On the Account tab, click View details under Renewal.

    Renewal section on the Account page displaying options to Update plan and View details.
    Update your plan or view the renewal details.

Note:

If you purchased licenses on promotional pricing, you'll renew at the standard price during the term of your subscription; or at the then-current price at renewal.

Update renewal plan

You can add or remove products and licenses anytime during the renewal window. However, any increase or decrease in license counts or adding new products only takes effect on your renewal date. The changes aren't immediate. If you need licenses right away, see Add products and licenses.

If you've ten licenses for Acrobat and all ten are assigned, and you only need nine licenses for the next year, decrease the number of licenses to nine. Your current plan still has ten licenses and ten users assigned. However, you are prompted to unassign a user before your anniversary date.

Note:

For Value Incentive Plan (VIP) orders, even if you renew the Creative Cloud for teams licenses before or during the renewal period, the new anniversary date reflects on the Admin Console 30 days after the renewal date.

For example, if the anniversary date of your VIP subscription is December 31, 2018, and you renew your Creative Cloud for teams licenses on December 28, 2018 (three days before the anniversary date), the anniversary date remains displayed as December 31, 2018 instead of December 31, 2019 in the Admin Console. The anniversary date is updated 30 days later (January 31, 2019 in this case).

To update your renewal plan, do the following:

  1. On the Account tab in the Admin Console, click Update plan under Renewal.

  2. Modify the products and number of licenses, and click Continue.

    Modify the products and license count

  3. When decreasing the license count:

    a. Select the appropriate options and click Continue.

    Select reasons to decrease license count

    b. If any offer appears, click Accept to use it, then click Continue.

    Special offers

    Note:

    You can't cancel the entire account using this workflow. If you modify the renewal quantity for all products to zero, you are prompted to contact Adobe Customer Care.

  4. To update your payment method, click Edit.

    Caution:

    If you've multiple subscriptions linked to the same credit card, all subscriptions are updated when you change credit card information for one of the subscriptions.

    Edit payment method

  5. Review the changes, and click Save Changes.

If you reduce the license count to less than the number of assigned licenses, ensure that you unassign the access licenses before the renewal date. Otherwise, licenses are revoked automatically, as per the over-assignment policy.

Alternatively, you can unassign the access licenses after you update your renewal plan. This approach is preferred since you don’t have to return the Admin Console after renewal. The downside is the user is removed right away. You can't select a user for future removal.

Over-assignment

If you decide to renew fewer licenses, the license counts are reduced on your renewal date. If the assigned user count is greater than the renewed license count, the account is in a non-compliant state. Adobe recommends that you unassign access licenses immediately after reducing the count.

If you don't unassign the access licenses, the Admin Console begins a countdown to automatically revoke licenses after a grace period post your renewal date. The revocation process is based on tenure, prioritizing users with shorter access durations for license revocation first. Users with longer access periods are least likely to lose access. The list of users who have lost access appear in the no-access list on the Console.

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