This document contains details about the Adobe Connect 12.0 release, including release dates, technical requirements, upgrades, improvements, and known issues.
Overview
Adobe Connect enables you to create rich digital training, webinars, and collaboration experiences. For an overview of Adobe Connect, see www.adobe.com/products/adobeconnect.html.
Adobe Connect 12.0 is a major release introducing an entirely new audio/video delivery experience powered by a modern, cloud-native streaming architecture.
Release dates
Adobe Connect 12.0 will roll out in the following phases:
Hosted services:
Upgrades will begin on Jul 12, 2022. See Adobe Connect Downloads and Updates to determine the upgrade date for your account.
On-premise deployments:
Will be available from Sep 15th.
Managed services:
Contact your Adobe Connect Managed Services (ACMS) representative, or private cloud provider, to schedule an upgrade.
What's new in Adobe Connect 12.0
Enhanced Audio/Video Experience
Adobe Connect 12.0 introduces an entirely new audio/video delivery experience powered by a modern, cloud-native streaming architecture.
Enhanced Video:
- Full HD support: Multiple high-definition video cameras with greater clarity and resolution up to 1080p.
- Up to 50 video cameras: Improved support for multiple video cameras allowing more people to turn on their cameras and be seen.
- Single speaker view: Focus attention by displaying only the active or a chosen camera in full HD.
- Spotlight speaker: Enabling dynamic speaker tracking with auto-focus on the active speaker.
- Simplified camera menu: More visible and easier to access preview, actions, and host options.
- Significant improvements in audio clarity, speed, and reliability with reduced latency.
- Simplified speaker menu: Clear and easy setup, testing, and in-room preferences.
- Simplified microphone menu: Improved setup, testing, host options, and in-room preferences.
Improved Experience:
- Setup screen on entry: Attendees can now setup and test their audio & video preferences before entering the room. The preferences stay sticky across sessions on the given device/browser.
- Browser enhancements: Easily access meetings with a feature rich HTML client enabling almost everything from any modern browser, including the ability to screen share.
- Instant MP4 recordings: Access recordings in MP4 format - download, view, and share on any device, instantly.
- Sticky login: Registered users can choose ‘Remember me’ in the native application to save time joining in future.
- Improved exit workflow for hosts with an option to exit without disturbing the ongoing session or end the session for everyone.
Interactive recordings features are not yet available when the Enhanced Audio/Video Experience is enabled in a room. For more information see Capabilities and Limitations.
For more information on the new features and enhancements in Adobe Connect 12.0, see What's New in Adobe Connect.
System requirements
For the latest system requirements, see the Adobe Connect Technical Specifications page.
Adobe Connect application
This update does not require a new version of the Adobe Connect application. However, it is recommended to upgrade to the latest version (2022.5.109 released on May 12th, 2022) for accessing some of the improved experience features.
You will be prompted to install or update the new Adobe Connect application in the following situations:
- You attempt to login to a meeting using a previous version of the Adobe Connect meeting application.
- You select “Switch to desktop application” from the meeting context menu.
If you are an IT administrator you can ensure that all users have the latest Adobe Connect application with our installer. Download the latest stand-alone or MSI installers for the Adobe Connect application from this page, or install directly from the following URLs:
Issues resolved
Issue Tracking Number |
Issue Description |
|---|---|
| 4088212 | Fixed an issue where recordings were not recovered when the meeting failed |
| 4113588 | Fixed an issue where 'By Question' report was not available in 1000 seat seminar license |
| 4116132 | Fixed an issue where for certain PPTX files with images were showing 'No image' message in place of the actual content in the slide |
| 4125165 | Fixed an issue where 'Raised Hand' notification in Standard View was not working as expected |
| 4125436 | Fixed an issue where the seminar session notification in Standard View did not show the next scheduled session |
| 4126635 | Fixed an issue where multiple files could not be cleared from the share history in Share pod |
| 4127037 | Fixed an accessibility issue where Question and Answer form fields lacked explicit labels in Poll pod for host |
| 4127373 | Fixed an issue where 'Raised Hand' icon was not showing in Breakout view |
| 4128345 | Fixed an issue where sometimes, when in a room the chat is filling up, the scroll bar stopped working |
| 4128973 | Fixed an issue where for certain accounts the meeting rooms were not loading via browser |
| 4129468 | Fixed an issue where title of Poll pod reverted after changing if the poll was re-opened |
| 4130262 | Fixed an issue where using PGi DTMF codes for muting users, disconnected their mics and the users were unable to use those again until the meeting room was re-launched. |
| 4130565 | Fixed an issue where ready made shapes in the original pptx did not appear in when slides were added in the meeting room |
| 4131308 | Fixed an issue where one of the attendees was missing from the event attendance report while the associated seminar report for the attendee was correct |
| 4131361 | Fixed an issue where Cambria Math and Calibri fonts used in a PPTX did not convert |
| 4131362 | Fixed an issue where the axis of graph used in a PPTX did not convert |
| 4131380 | Fixed an issue where the display order of uploaded content was Incorrect after sorting |
| 4131552 | Fixed an issue where Curriculum completion requirements link was malformed |
| 4131597 | Fixed an issue where for an account the report for an event could not be downloaded |
| 4131656 | Fixed an accessibility issue where actions icons (information, edit, and launch) were inaccessible to JAWS Users |
| 4131659 | Fixed an accessibility issue where group list in 'Edit Participants' could not be opened using only keyboard |
| 4131664 | Fixed an accessibility issue where upon zooming upto 300% the text was pixilated icons/images became blurry |
| 4131665 | Fixed an accessibility issue where excessive tabbing was needed to navigate meeting home page menus |
| 4131667 | Fixed an issue where calendar events were not associated with the Month, Day, and Year |
| 4131669 | Fixed an accessibility issue where Adobe Connect login username and password labels were mismatached with form |
| 4131670 | Fixed an accessibility issue where in new meeting room creation screen the required form field was not identified |
| 4131671 | Fixed an accessibility issue where JAWS could not read the message generated for 'move and delete' |
| 4131855 | Fixed an issue where certain PPT slides were not converted |
| 4131988 | Fixed an issue where users were not able to download files from file-share pod in the recording. |
| 4132008 | Fixed an issue where users were unable to download recording as a zip file |
| 4132435 | Fixed an issue where recording menu disappeared upon guest access request |
| 4132567 | Fixed an issue where slides content was not visible/missing from recordings for IPAD users OS 15.1 onwards |
| 4132955 | Fixed an issue where users were unable to copy template to a new meeting room |
| 4133030 | Fixed an issue where clicking on any seminar session link in Connect Central resulted in 'Request Not Processed' error |
| 4133693 | Fixed an issue where certain slides content was not visible in live session. |
| 4133772 | Fixed an issue where Curriculum information page was timing out |
| 4133849 | Fixed an issue where choppy audio (VoIP) was wexperienced over the browser |
| 4134252 | Fixed an issue where share pod was getting stuck upon seeking the recording playback in Standard view |
| 4134298 | Fixed an issue where Seminar tab was not accessible. |
| 4134450 | Fixed an issue where Closed Captioning did not continue in the next meeting session |
| 4134455 | Fixed an issue where users were unable to access Reports tab |
| 4134565 | Fixed an Accessibility issue where 'Exit Meeting' button had double labels for screen reader |
| 4134566 | Fixed an acessibility issue where 'Exit Room' menu had incorrect labels |
| 4134567 | Fixed an accessibility issue where 'Exit Room' dialog was not being read correctly |
| 4134585 | Fixed an issue where Seminar tab was not accessible. |
| 4130296 |
Fixed an issue where for a particular user the camera feed was getting distorted at the edge when resolution was 480p |
| 4128833 |
Fixed an issue where while using OBS virtual camera the user was getting a harware error |
Known Issues
Impacted devices |
Issue Description |
|---|---|
| Firefox, Safari browsers on macOS devices |
The shared camera could appear zoomed-in if the camera resoltion does match/map to the room resolution |
| Safari browser | The paused screen share from a user on Safari browser will appear black for other attendees |
| Firefox and Safari browsers | Camera shared by attendees joining from Firefox or Safari browsers will freeze/pause when the browser is out of focus |
| Safari browser | An attendee's audio is suppressed when using built-in mic and joined via Safari browser. |
| All | Webcam connection error could be shown if the camera is being used by any other application. |
| Safari browser | Attendees joining from Safari browser and using built-in microphone could hear their echo sometimes. |