The "Cross-device Signature Capture" feature is available to all levels of service.
Overview
Adobe Acrobat Sign lets signers draw their signature or capture an image of their signature and upload it to the signature panel.
Taking a photo of the signature or physically drawing it is much easier on a mobile device, and we want to make it easy for signers to complete the task when starting the signature process on a desktop or laptop.
Cross-device Signature Capture allows a signer on a desktop or laptop system to send an SMS to a mobile device with a link to create a signature, capture just the signature, and then relay that signature appearance back to the agreement on the desktop/laptop system.
The option to capture a signature on a mobile device will not be present if the Agreement is configured for Typeset signature only, or if the agreement is already being viewed on a mobile device.
How it’s used
Signers who are reviewing their agreement on a desktop or laptop system will see the option for Mobile when they open the signature panel.
Acrobat Sign sends an SMS link to the provided phone number, and the Signer has five minutes to use the link and capture their signature (the signing link can be resent at any time from the agreement).
Selecting the link opens just a signature panel (not the full agreement) in the phone’s browser. The signature panel has two options for the Signer:
- The Draw tab allows the Signer to draw their signature with their finger or stylus.
- The Image tab allows the Signer to upload an image from the phone gallery.
Once the signer is happy with the signature appearance, the Signer selects the Done button, and the signature is relayed back to the open agreement on the desktop/laptop.
Select Apply to complete the process of applying the signature on the agreement.
Signers that have an active Acrobat Sign account (of any level, including Free) will have the option to Save their signature.
This allows the Signer to bypass the capture process for any future agreements and simply apply a copy of the saved signature.
Logging to the Audit Report
The Audit Report clearly indicates that the signature was captured by a mobile device. The last four digits of the phone number used to capture the signature are included.
Configurable options
Cross-device Signature Capture is available for any account that permits recipients to both draw and upload an image of their signature. No further configuration is needed.
How to enable/disable
Navigate to Account Settings > Signature Preferences > Allow recipients to sign and initial by
Cross-device Signature Capture is enabled due to the signature types you allow.
To enable the cross-device option, two settings must be enabled:
- Drawing a handwritten signature and initials on the screen using a mouse, stylus, or finger
- Uploading an image of their signature and initials
If both settings are enabled, cross-device capture is enabled. If one or both options are disabled, cross-device capture is disabled.
