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System Requirements for Adobe Acrobat Sign for Government

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  1. Welcome to Adobe Acrobat Sign for Government
    1. First steps for new accounts
    2. Claiming an email domains
    3. Connecting Okta to a federated identity solution
    4. Manually create/edit users in Okta
      1. Creating individual users manually
      2. Creating multiple users via CSV import
      3. Add or Remove a group from a user profile
      4. Elevating a user to Account/Privacy administrator status
      5. Changing your Okta password
  2. Configure Acrobat Sign
    1. Configuration Overview
    2. System requirements
    3. Branding
      1. Company and Hostname
      2. Logos
      3. Email header/footer images
    4. User access to features
    5. User experience within the application
      1. Allowed Signature types
      2. Signature order options
      3. Self Signing workflows
    6. Recipient experience when interacting with agreements
    7. Transaction security
    8. Compliance information
      1. GDPR
      2. HIPAA
      3. eVaulting Chattle paper
      4. IVES
  3. Administrator processes
    1. Admin guide overview
    2. Users
      1. Manage users in the Gov CloudCreating users
      2. Add users to a group
      3. Remove a user from group membership
      4. Update users in bulk
      5. Users in Multiple Groups (UMG)
        1. Overview
        2. Differences in UMG enabled accounts
    3. Groups
      1. Create a group
      2. Delete a group
      3. Modify a group name
      4. Modify group-level settings
    4. Templates
      1. Edit shared templates
      2. Transfer template ownership
    5. Custom workflow designer
      1. Create a custom workflow
    6. GDPR deletion processes
      1. Delete a user
      2. Delete agreements
    7. Sandbox
  4. User environment and processes
    1. Support resources
    2. Transaction limits
    3. Page layouts
      1. Home page
      2. Send page
      3. Manage page
      4. Reports page
    4. Configure your profile
      1. "My Profile" overview
      2. Change your email address
      3. Define your signature
      4. Configure your event and alert notifications
      5. Define your language preferences
      6. Define your personal email footer
      7. Review account sharing
      8. Configure auto delegation
    5. Send agreements
      1. Compose an agreement to send for signature
      2. Recipient signing order
        1. Sequential or parallel signing
        2. Hybrid signing (Both sequential and parallel)
        3. Recipient groups
      3. Written signatures
      4. Send an agreement to yourself only
      5. Send in Bulk
      6. Sending from a template on the Manage page
      7. Sign agreements
      8. Fill and Sign a document
      9. Self Signing
      10. Signing a document from an email link
      11. Sign a document from the Manage page
    6. Custom workflow designer
      1. Overview
      2. Create a new sending workflow
      3. Edit a sending workflow
      4. Activate/Deactivate a workflow
      5. Send agreements using a workflow
    7. Manage agreements
      1. Search for agreements
      2. View Agreements
      3. Activity history and Audit Report
      4. Add a note to an agreement
      5. Set a reminder
      6. Cancel a reminder
      7. Add an expiration date
      8. Modify/Delete an expiration date
      9. Modify the files of a sent agreement
      10. Replace the current recipient
      11. Upload a signed agreement
      12. Share an individual agreement
      13. Download an agreement
      14. Download the individual files of an agreement
      15. Download the audit report
      16. Download the signer identity report
      17. Download the field data from an agreement
      18. Cancel an agreement
      19. Hide an agreement from view
    8. Reporting
      1. Create a report with classic reporting
      2. Report charts and data exports
        1. Overview
        2. User permissions for report charts and exports
      3. Data Exports
        1. Create a data export
        2. Open and edit a data export
        3. Refresh the data in an existing export
        4. Download the CSV from a data export
      4. Report Charts
        1. Create a report chart
        2. Open and edit a report chart
        3. Rename a data export/report chart
        4. Duplicate a data export/report chart
        5. Delete a data export/report chart
    9. API
      1. API Swagger documentation
      2. Webhooks

Adobe Acrobat Sign for Government System Requirements

The following system requirements apply to the Adobe Acrobat Sign for Government service.

Supported Operating Systems

  • Microsoft Windows 10 or newer
  • MacOS 11 (Big Sur) or newer

Supported Browsers

The latest versions of:

  • Safari
  • Chrome
  • Edge
  • Firefox
Note:

The Microsoft Edge browser does not natively support 256-bit AES encryption of PDF files. If you are using the Edge browser, please ensure you are running the latest version of Adobe Reader.

Supported document formats

  • Adobe PDF (.pdf)
  • Microsoft Word (.doc and .docx)
  • Microsoft Excel (.xls and .xlsx)
  • Microsoft PowerPoint (.ppt and .pptx)
  • Text (.txt)
  • Rich Text (.rtf)
  • Graphics (.tif, .jpg, .jpeg, .gif, .bmp, and .png)
  • Web (.htm or .html)

Software required to view a signed document

  • Adobe Reader 9.0 or later for documents secured with AES 128-bit encryption or lower
  • Adobe Reader 10 or later for documents secured with AES 256-bit encryption

Software required to sign a document

  • Electronic signautres: Applied via any supported browser
  • Cloud-based digital signatures: Applied via any supported browser
  • Digital signatures via “Download and Sign with Acrobat”: Must use Adobe Acrobat or Adobe Acrobat Reader XI v11.0.7 or later

Domains to explicitly allow

Users with restrictive email security will need to explicitly permit inbound email from adobesign@adobesign.us to avoid filtering.

The out-bound email IP ranges for Adobe Acrobat Sign can be found here >

Accounts with restrictive network security will need to explicitly permit Adobe required domain names.   The following domains must be allowed to ensure basic functionality:

  • *.adobesign.us
  • *.adobesigncdn.us

IP Ranges to explicitly allow

If you explicitly allow IP addresses on your network, please add the below IP range to your firewall:

North America:

  • 52.245.243.96/28


IP ranges for outbound mail relays

If your organization explicitly lists IP addresses to control connection to your inbound mail servers, add the following IP address to your allowed list of IP ranges:

  • 52.245.243.112/28

 

SSL/TLS Requirements

Transport Layer Security (TLS) is the most widely deployed security protocol used today for Web browsers and other applications that require data to be securely exchanged over a network. Connections to Acrobat Sign require use of TLS 1.2 and support for at least one of the cipher suites below.  These requirements apply both to inbound traffic to Acrobat Sign servers (browsers, API) and outbound traffic from Acrobat Sign servers to customer servers (API callbacks used for retrieving agreement source documents, returning status, and webhooks).

 

For browsers: as long as you adhere to the OS/Browser requirements, you should have no browser-related issues. All these OS/browsers are fully compliant with our TLS requirements.

 

For applications using the Acrobat Sign API,  these frameworks support TLS 1.2:

  • Java: use Java11 or later
  • .NET: use .NET 4.6 or later
  • OpenSSL: use OpenSSL 1.0.1 or later

 

For servers used to received callbacks or webhook requests from Acrobat Sign:

  • Support TLS 1.2 and at least one of the cipher suites listed below
  • Have a valid TLS certificate, and include all intermediate certificates.

Customers who wish to test that their server is compliant can use a variety of free or commercial tools, including the Qualys SSLLabs Server Test, to ensure that their server accepts TLSv1.2, supports at least one of the cipher suites below and has a valid certificate.

 

TLS Cipher Suites Allowed:

  • ECDHE-ECDSA-AES256-GCM-SHA384
  • ECDHE-RSA-AES256-GCM-SHA384

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