Make sure that you have the latest updates installed.
Last updated on
13 Jun 2024
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Also applies to Adobe Camera Raw, Adobe Photoshop Lightroom
I just purchased a new camera. Photoshop or Lightroom doesn't recognize the raw files. What do I do?
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If installing the latest updates doesn’t allow you to open your camera files, verify that your camera model is on the list of supported cameras.
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If your camera came out within the past 90 days and it’s not on the list of supported cameras, be patient, as you may need to wait for compatibility.
Adobe rigorously adds support for and tests each new camera raw format. To provide new camera support, Adobe generally releases updates of the Adobe Camera Raw plug-in and Lightroom about once a month or every 60 days.
What if I own an older version of Photoshop or Lightroom?
You don't have to buy a new version of Photoshop or Lightroom just to get the latest camera support.
Adobe provides backward compatibility for the latest cameras for free in Photoshop, Lightroom, and Lightroom Classic through the Adobe DNG Converter. With this tool, you can easily convert camera-specific raw files from supported cameras to a more universal DNG raw file.
Why is DNG necessary for legacy version support?
The difficulty with supporting Adobe Camera Raw plug-in updates for legacy versions of Photoshop and Lightroom is that camera manufacturers create new proprietary raw formats each time they release a new camera—and new cameras are coming out faster and in greater volume.
It’s untenable to keep updating previous versions of the Adobe Camera Raw plug-in and support new cameras/raw formats promptly.
Using the Adobe DNG Converter is the fastest way to deliver backward compatibility to all customers; as well as third-party apps that support DNG.
Put simply, the Adobe DNG Converter allows Adobe to support the most possible customers and cameras.