Find answers to the most common causes for extra or unexpected charges.
Review your account, learn how to update your credit card, or follow steps to fix a missed payment.
Why do I see higher or double charges in my bill?
Wondering why you were charged more than expected? Here are the most common reasons:
- Promotional price Your plan was offered at a one-time promotional price for a limited period, which ended recently.
- Trial conversion You started a free trial, which converted to a paid plan when the free trial ended.
- Annual payment You purchased an annual plan earlier, and it renewed recently. For example, you might have purchased Adobe Acrobat Export PDF last year, and it renewed recently.
- Cancellation fee You cancelled an annual, billed monthy plan early. Annual, billed monthly plans are offered at a significant discount for an annual commitment, so there may be a fee for cancelling before the end of the annual commitment.
- Adobe Stock You purchased premium images or purchased images beyond your plan allocation.
- Multiple accounts You purchased through two different Adobe accounts (email addresses).
- Price revision The price of your subscription may have changed at your renewal. Check your email or account for details.
- Student Teacher Edition Your introductory period has ended. Introductory pricing applies only for the first year. Upon renewal, standard Student Teacher Edition subscription rates apply. For details, see Terms and Conditions.
Check your Adobe Account for your purchases and plan details.
Still have questions? Learn more about the reasons for higher charges.
Unexpected charges occur because of:
- Trial conversion You started a free trial, which converted to a paid plan when the free trial ended.
- Annual renewal You purchased an annual plan, and it renewed recently.
- Additional purchase You purchased an additional Adobe product or service.
Check your Adobe Account for your purchases and plan details.
Other common questions
Where do I find my invoice?
You can view, download, or email your invoice from your billing history page.
How can I update my credit card information?
You can update your credit card or billing address from your Adobe Account.
I recently cancelled my plan. How long does the refund take?
Refunds usually take three to ten business days to process and get credited to your account.
For help resolving your billing question, contact us.