Adobe Connect technical specifications and system requirements

Windows

For meeting application

• Intel Core i5 or faster processor (or equivalent)
• Windows 10 (64-bit, Windows 10 'N' Edition users must install the 'Media Feature Pack' before installing the application.)
• 1 GB of RAM (2 GB or higher recommended)

For HTML Client

• Intel Core i5 or faster processor (or equivalent)
• Windows 10, 8.1 (32-bit/64-bit), Windows 7 (32-bit/64-bit)
• 2 GB of RAM (4 GB recommended)
• Google Chrome (latest), Mozilla Firefox (latest), and Edge-Chromium (latest)

macOS

For meeting application

• Intel Core i5 or faster processor (or equivalent)
• 512 MB RAM (1 GB recommended) 
• Mac OS X 10.14, 10.15, and 11.0

For HTML Client

• Intel Core i5 or faster processor (or equivalent)
  
• Mac OS X 10.14, 10.15, and 11.0
• 2 GB of RAM (4 GB recommended)
• Apple Safari (latest), Google Chrome (latest), Mozilla Firefox (latest), and Microsoft Edge - Chromium (latest)

Linux

For HTML Client

• Ubuntu 18.04; Red Hat Enterprise Linux 7
• Google Chrome
• No application support is available for Linux. All features enabled in HTML browser except screen sharing.

Virtual Environment

• Citrix XenApp 7.11

Additional requirements

Connection: Minimum 512 Kbps for students, webinar participants, and meeting attendees

Connection: Minimum 1 Mbps (wired connection recommended) for Adobe Connect meeting hosts, presenters, administrators, trainers, and event managers

Server requirements for on-premise deployment

Adobe Connect server

Windows:

Microsoft Windows Server 2016(64-bit), 2019 (64-bit)
Microsoft Visual C++ 2010 Redistributable (x86) - 10.0.30319.1
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30133
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30133

Virtual environments

VMware ESXi 5.x

Database

Microsoft SQL Server 2017 (64 bit), 2016 (64-bit), 2019 (64-bit).

Amazon Web Services

T3.2 XLarge

Web server

    Tomcat 9.0.48

Hardware requirements

• 2 GHz quad-core Intel Xeon or faster
• 16 GB RAM or greater
• 4 GB of available hard disk space for an enterprise installation. 150 GB of available hard disk space for content storage. Disk space requirements increase as more content is stored.
• NTFS file system
• SSL Hardware Accelerator recommended

Note: HDD space and RAM vary depending on whether components such as CQ and FMG are installed locally with Adobe Connect or on stand-alone servers.

Shared storage requirements

• Hard disk specs: 10,000–15,000 RPM — Fibre Channel preferred
• Network link: TCP/IP — 1GigE I/O throughput or better
• Controller: Dual controllers with Active/Active multi-path capability
• Protocol: CIFS or equivalent

Note: To deploy Adobe Connect Server with network attached storage or storage area networks, the above specifications are recommended. Your needs vary depending on deployment size and usage.

Network requirements

100 Mbps Ethernet (1 Gbps recommended)

Port requirements

1935 (RTMP), 80 or other HTTP port, 443 if SSL is enabled; 25 for SMTP (optional); 1433 for external database (optional)

Adobe Connect ACTS server requirements (New)

Windows:

Microsoft Windows Server 2016 (64-bit), 2019 (64-bit)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30133

Virtual environments

VMware ESXi 5.x

Hardware requirements

• 2 GHz quad-core Intel Xeon or faster
• 8 GB RAM or greater
• 10 GB of available hard disk space for an enterprise installation and log storage
• NTFS file system

Network requirements

100 Mbps Ethernet (1 Gbps recommended)

Port requirements

ACTS opens the following configurable ports in listening mode and the corresponding restrictions need to apply for the ACTS to remain secure:

• ACTS healthcheck service admin port: default 8080
  •  This port is used only for internal healthchecks and admin activities and is not to be exposed external to the domain of the Adobe Connect service.
• ACTS ws port: default 9002
  • This port is used to service WebSocket requests and needs to be exposed to outside world via the load balancer.
  • The load balancer handles all the HTTPS (wss) traffic and SSL offloading, and ACTS receives the offloaded data
• ACTS to CPS server for live meeting data transfer - 1935 (RTMP), 80 or other HTTP port, 443 if SSL is enabled

Adobe Connect Edge server requirements

For the AMS system requirements, see www.adobe.com/go/ams_techspecs.

Universal Voice using Adobe Media Gateway

Supported operating systems

Microsoft Windows Server 2008 (64-bit), 2012 R2 (64-bit)

Hardware requirements

• 2 GHz quad-core Intel Xeon processor (3 GHz quad-core Intel Xeon recommended)
• 4 GB of RAM
• 2 GB of available hard disk space for installation; 10 GB of available hard disk space for operation
• NTFS file system

Network requirements

• TCP/IP — 100 Mbps (1 Gbps recommended)
• Port 5060 TCP
• Additional two ports for each concurrent meeting that uses Universal Voice. These ports are configured as a range, for example 5000 – 6000 port range supports 500 meetings using Universal Voice.
• 100 Mbps Ethernet (1 Gbps recommended)

Note: To use Universal Voice, install and configure Adobe Media Gateway. Configure AMG to place calls through a SIP-compliant end point that allows calls to be routed to your preferred audio conferencing service.

Note: Adobe Media Gateway can be installed on the same machine as the application server. However, Adobe recommends that you install AMG on a separate machine.

Using AEM

See AEM Technical Requirements for details. It is recommended to install AEM on a separate machine than the Adobe Connect server.