If you see the Akamai Download Manager Installer window but the installer doesn't start, click Try Reopening It. Then, click Run.
Last updated on
Nov 3, 2023
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Also applies to Adobe Acrobat, Adobe InDesign Server, Captivate
Akamai Download Manager 3 enables the download of some trial software on Adobe.com. For example, Akamai 3 is used to download trial versions of Acrobat X Pro, Adobe Captivate, and the Technical Communications Suite.
When downloading a trial product from Adobe.com, Akamai Download Manager 3 installs automatically on your computer. One of its advantages is that it lets you pause and resume downloads.
Akamai Download Manager 3 system requirements
If you're having trouble downloading the trial product, make sure that your computer meets the minimum system requirements for Akamai Download Manager 3.
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*The Acrobat X Pro trial is not available on Mac OS.
Akamai Download Manager 3 doesn't install.
You know that Akamai Download Manager 3 installs when a download progress bar appears. You may be prompted to browse to choose a location to save the download.
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If the Akamai Download Manager doesn't install or if you get an error, Download the trial directly.
Akamai Download Manager 3 installs but the download never starts
Keep the web browser and the Akamai Download Manager 3 window open until the download completes. If you close either window prematurely, the download fails.
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Go to the Adobe downloads page and restart the download.
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Leave the browser and the Akamai Download Manager window open until the download successfully completes.
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If the download fails again, download the software without using Akamai. See Download the trial directly.
Akamai Download Manager installs, the download starts, but then it pauses or hangs.
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Uninstall the Akamai Download Manager. See How do I remove Akamai Download Manager?
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Delete the Resume Download shortcut from the desktop, if it's there.
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Navigate to the folder where you saved the files and delete any temporary files ending in .part.
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Go back to the Adobe downloads page and restart the download.
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Leave the Akamai Download Manager window open until the download successfully completes.
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If the download fails again, download the software without using Akamai. See Download the trial directly.
Download the trial directly
To download the trial product without using Akamai Download Manager, do the following:
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Use a browser such as Internet Explorer 8 or Firefox 3.6, which do not have a limit on the size of file downloads.
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Go to the Adobe downloads page and start the download.
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In the Akamai Download Manager Installer window, click the link (or links) to download the software directly.
The download completed. How do I install the product?
Additional resources
- Search the Adobe knowledgebase for any error messages that you encounter.
- Visit the Downloading, installing, and setting up forum.
- Read Download and install trials.
- Read Troubleshoot download problems.
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