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Last updated on
May 24, 2023
Cannot download Adobe Stock images
Note:
For general information about using Adobe Stock assets, see Using the Adobe Stock website.
Solution: Download the asset from the License History page
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In the upper-right corner, click your name and choose License History. The License History page displays the list of Adobe Stock assets you've purchased.
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Click the ID number to the right of the image you want to download.
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Click the down arrow (
) next to Save To My Library. -
Click Download.
Other Solutions
If the problem still occurs, try one or more of the following solutions:
- Ensure that a pop-up blocker is not blocking the download page.
- Ensure that your browser accepts cookies and your firewall doesn’t block outgoing information.
- Sign out from Adobe Stock, sign back in, and try downloading the asset again.
- Try to download the image using a different browser.
- Clear your browser cache and delete your Internet history.