Troubleshooting guidelines for HTML Workspace

This article discusses how to debug HTML Workspace by enabling logging and by using debugger in a browser. it also explains some common issues that you can encounter when using HTML Workspace and their workarounds.

Logging in HTML Workspace

You can generate logs at various levels to enable optimal troubleshooting of errors. For example, in a complex application, logging at the component level helps in debugging and troubleshooting specific components.

In HTML Workspace:

  • To get the logging information about a specific component file, append /log/<ComponentFile>/<LogLevel> in the URL, and press Enter. All logging information for the component file at the specified log level is printed on the console.
  • To get logging information of all component files, append /log/all/trace in the URL, and press Enter.
  • Log format: <Component file> <Date>:<Time>: <Log Level> : <Log Message>
Note:

By default log level of all components is set to INFO.

  • The log level set by user is maintained only for that browser session. When the user refreshes the page, the log level is set to its initial value for all components.

List of component files in HTML Workspace

allcategoryModel

processinstanceModel

tasklistModel

appnavigationModel

processInstanceView

tasklistView

appnavigationView

processnamelistModel

taskModel

categorylistModel

processnamelistView

taskView

categorylistView

processnameModel

teamqueuesView

categoryModel

processnameView

todoView

categoryView

searchtemplatedetailsView

trackingView

favoritecategoryModel

sharequeueModel

uisettingsModel

filterlistView

sharequeueView

uisettingsView

filterView

startpointlistModel

userinfoModel

outofofficeModel

startpointlistView

userinfoView

outofofficeView

startpointModel

usersearchModel

preferencesView

startpointView

usersearchView

processinstancehistoryView

startProcessView

wserrorModel

processinstancelistModel

startprocessView

wserrorView

processinstancelistView

taskdetailsView

wsmessageView

Log levels available in HTML Workspace

  • FATAL
  • ERROR
  • WARN
  • INFO
  • DEBUG
  • TRACE
  • OFF

Debugging information for browsers

Scripts and styles can be debugged in different browsers.

FAQs

  1. PDF form is not getting rendered or submitted in Google Chrome.

    1. Install the Adobe® Reader® plug-in.
    2. In Chrome, open chrome://plugins, to view available plug-ins. 
    3. Disable the Chrome PDF Viewer plug-in, and enable the Adobe Reader plug-in.
  2. SWF form or Guide is not rendering in Google Chrome.

    1. In Chrome, open chrome://plugins, to view available plug-ins.
    2. See details for Adobe Flash® Player plug-in.
    3. Disable PepperFlash under Adobe Flash Player plug-in.
  3. I have customized HTML Workspace but I am unable to see the changes.

    Clear your browser's cache, and then access HTML Workspace.

  4. What needs to be done by the user to enable the form to be rendered in HTML when opened in desktop?

    Select the HTML radio button for default profile in the assign task step while using Workbench.

  5. Attachment does not show up when clicked.

    To view attachments, enable popups in your browser.

  6. A user is logged in to an Adobe® LiveCycle® application. If the user tries to log in to Workspace, it may not load, if the user does not have Workspace permissions. 

    Logout from the other LiveCycle application, and then log in to Workspace.

  7. HTML forms, using Process Properties in their design, when rendered in HTML Workspace, display Submit button inside the form.

    When designing forms, when you use Process Properties, it adds a Submit button inside the form. When rendered as a PDF in HTML Workspace, the Submit button is not visible to the end user. However, when rendering as an HTML form in HTML Workspace, the Submit button is visible to the end user. Clicking on this Submit button inside the form does not initiate any action. Clicking on the Submit button at the bottom of the HTML Workspace, outside the form, completes the task.

 Adobe

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