RoboHelp Server 11 FAQ

Perpetual full license and Adobe.com-subscription of the latest release of RoboHelp Server are not available. 

For enterprises, SMBs, Education and Government segments, one can opt for volume licensing plans like Enterprise Term License Agreement (ETLA) and Value Incentive Program (VIP). 

To explore all the buying options, visit the Buying guide page or write to us at techcomm@adobe.com. 

Yes. You can download a fully functional, 30-day complimentary trial version from the Adobe RoboHelp Server website. To activate your trial, please contact techcomm@adobe.com 

Maintenance is available in the Enterprise Support, available only for ETLA and VIP buying program.  

There is no exclusive maintenance program available only for RoboHelp Server. 

You can buy Adobe RoboHelp Server by calling +1-866-647-1213 or request a callback.  Learn about other ways to buy RoboHelp Server, including buying directly from Adobe or through authorized resellers. 

You can find an Adobe Technical Communication Partner to assist you in your country or region by visiting the Partner Portal.

For any customer service questions, write to us at techcomm@adobe.com. 

For any technical support questions, visit the customer support page. 

Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by ensuring you are using genuine Adobe software.

Adobe does not gather, transmit, or use personally identifiable information during activation, other than the computer’s IP address.

The machine with Adobe RoboHelp Server installed must connect to the Internet at least once within 30 days of the first launch of your product. 

Activation occurs silently in the background after installation when the system detects an Internet connection. You don't have to do anything proactively to activate.

The product must connect to the Internet at least one time within 30 days of the first launch of your product. If the product has not been activated after 30 days, the application does not launch until an Internet connection is detected and the software can be activated. 

The software silently tries to connect to the Internet to activate for the first 7 days after the first launch of your product. If the software has not activated within the first 7 days, you receive a reminder for the next 23 days on every launch that the machine must connect to the Internet and activate the software. As soon as the software detects an Internet connection, it silently activates the product.

In case of Feature Restricted Licensing (FRL)* the activation method is different. Please visit this page or contact support.  

*Feature Restricted Licensing (FRL) is recommended for organizations that have very specific needs to control data flow in and out of locked down or restricted network environments.

No. Activation of the product via the Internet is required for Adobe RoboHelp Server. If your system is connected to the Internet and you receive an activation reminder, contact your local Customer Support for assistance. Customer Support, however, cannot activate your software over the phone if you don’t have an Internet connection. 

If your system is connected to the Internet and you have received a reminder asking you to activate your product, contact Customer Service. 

Yes. All users of Adobe RoboHelp Server need to activate their product. If your company has firewall restrictions that prevent the machines from connecting to the Internet, have your IT administrator contact Customer Service. 

In case of Feature Restricted Licensing (FRL)* the activation method is different. Please visit this page or contact support. 

*Feature Restricted Licensing (FRL) is recommended for organizations that have very specific needs to control data flow in and out of locked down or restricted network environments.

Yes. Every computer that has Adobe RoboHelp Server installed must activate to continue using the software. 

If your company has firewall restrictions that prevent the machines from connecting to the Internet, have your IT administrator contact Customer Service.

In case of Feature Restricted Licensing (FRL)* the activation method is different. Please visit this page or contact support.  

*Feature Restricted Licensing (FRL) is recommended for organizations that have very specific needs to control data flow in and out of locked down or restricted network environments.

Activation of the latest version of Adobe RoboHelp Server is required via the Internet to continue use of the product. Activating your product helps protect your computer and your environment by ensuring that you are using a genuine Adobe product. Activating your product has other benefits. Visit the activation page for more information. The machine with Adobe RoboHelp Server installed must connect to the Internet at least once within 30 days of the first launch of your serialized product or the product stops working. If you work in a company that has a firewall that prevents your system from connecting to the Internet, have your IT administrator contact Customer Service. 

In case of Feature Restricted Licensing (FRL)* the activation method is different. Please visit this page or contact support.  

*Feature Restricted Licensing (FRL) is recommended for organizations that have very specific needs to control data flow in and out of locked down or restricted network environments.

No. Activation of Adobe RoboHelp Server is required via the Internet. Each machine with an application installed must connect to the Internet at least once within 30 days of the first launch of your serialized product to continue using the product.

In case of Feature Restricted Licensing (FRL)* the activation method is different. Please visit this page or contact support.  

*Feature Restricted Licensing (FRL) is recommended for organizations that have very specific needs to control data flow in and out of locked down or restricted network environments.

For details on Adobe return policies in your region, go to the Return, cancel, or exchange an Adobe order page. 

No. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events. 

Registration and activation are completely different. 

Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you buy from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. 

Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

Contact Adobe Tech Comm Customer Support at tcssup@adobe.com or write to techcomm@adobe.com.