Submitting crash reports

In the event of an issue with Photoshop or Lightroom, you can examine and submit crash reports through the Adobe Crash Reporter dialog.

Why submit crash reports to Adobe with your e-mail address and description of what you were doing when the problem occurred?

• For known issues, we can e-mail you a solution for correcting the problem.
• For unknown issues, the more reports we have with detailed descriptions and contact info, the more likely we can track down the problem and provide a solution.
• Thanks to the help of users who have submitted reports with e-mail contact information and detailed descriptions, Photoshop and Lightroom are more stable applications.

How to submit crash reports

The Adobe Crash Reporter dialog appears a few moments after the problem occurs:

More about Adobe Crash Reporter

In the unfortunate event that Photoshop or Lightroom crashes, the Adobe Crash Reporter can collect a log of what the app was doing at the time the crash occurred. It uploads that information into a database, and the engineering team uses that information to analyze crashes and develop solutions.

Adobe Crash Reporter has been an invaluable tool for helping the Photoshop and Lightroom development team track down and fix most crashing bugs.

Adobe Crash Reporter privacy

You have the assurance that Adobe is not monitoring your activity through Adobe Crash Reporter. Photoshop and Lightroom detect the crash, and we don’t know anything about it until you send the report to Adobe. The report originates on your computer. If you choose to submit a report (and we very much appreciate if you would), only non-personally-identifiable information is sent to Adobe. This includes information such as which part of the software encountered an issue.

Adding more information, such as what you were doing when the error occurred, is very helpful in diagnosing the problem. If you choose to provide your contact info such as your e-mail address, Adobe will use it only if we need to contact you about your crash or notify you of a fix or a workaround. Your personal information will not be used for marketing purposes. You can send the report anonymously if you’d like.

These reports go directly to the engineering teams, and the reports are a tremendous resource for helping us improve the product.

How can I troubleshoot issues myself?

Photoshop

See Basic troubleshooting steps to fix most issues.