Common billing questions

• Promotional price Your plan was offered at a one-time promotional price for a limited period, which ended recently.
• Trial conversion You started a free trial, which converted to a paid plan when the free trial ended.
• Annual payment You purchased an annual plan earlier, and it renewed recently. For example, you might have purchased Adobe Acrobat Export PDF last year, and it renewed recently. 
  
• Cancellation fee You cancelled an annual, billed monthy plan early. Annual, billed monthly plans are offered at a significant discount for an annual commitment, so there may be a fee for cancelling before the end of the annual commitment.
• Adobe Stock You purchased premium images or purchased images beyond your plan allocation.
• Multiple accounts You purchased through two different Adobe accounts (email addresses).
• Price revision The price of your subscription may have changed at your renewal. Check your email or account for details.
• Student Teacher Edition Your introductory period has ended. Introductory pricing applies only for the first year. Upon renewal, standard Student Teacher Edition subscription rates apply. For details, see Terms and Conditions.
  

  Check your Adobe Account for your purchases and plan details. 

Still have questions? Learn more about the reasons for higher charges.