Can't use Premium features in Lightroom for mobile after in-app purchase

Make sure your subscription is active.

Access your Adobe ID account online, sign in with your Adobe ID with which you have purchased Lightroom subscription (your email address), and make sure your subscription is active.

Make sure that you are logged in with the correct Adobe ID.

Verify the email address with which you are logged in and ensure that the email address is associated with the active Lightroom subscription.

For simple solutions to common Adobe ID account sign-in issues, see Solve Adobe account sign-in issues.

Restore Purchase

Follow the steps below to restore purchase from your mobile device:

For iOS devices

• Launch the Lightroom app on your mobile device.
• Do any of the following to access the Settings menu:
  • If you are in the Albums view, tap the settings icon  at the upper-right corner of the screen.
    
  • If you are in the Grid or Loupe view, tap the three-dots icon at the upper-right corner of the screen, and choose Settings from the pop-up meInnu.
• In the Settings menu, tap the > icon displayed next to your Account name and Adobe ID.
• In the Accounts screen, tap Restore Purchases.

For Android devices

• Launch the Lightroom app on your mobile device.
• Tap the  icon in the upper-left corner of the screen and then tap Account.
  
• In the Account screen, tap Restore your purchase.

Restart the mobile device.

Restart your mobile device and repeat steps 2 and 3 mentioned above.

Post to Adobe Support Community

If the issue is not resolved after following all the above mentioned steps, post your issue in the Adobe Support Community.