Last updated on
16 May 2021
Problem: Can’t start this add-in because it isn’t set up properly
Launching Adobe Stock Add-in for Powerpoint results in the following error:
"We can’t start this add-in because it isn’t set up properly".
Solution
To resolve the problem, try the following workarounds in the order they appear below.
Workaround 1: Sign out from PowerPoint and sign in again.
If you still see the error message on launch, try the next workaround.
Workaround 2: Remove Adobe Stock add-in and add it again from the Office Store.
