Contacting Acrobat Sign Support using the new process for accounts that have yet to migrate.
All support requests must be submitted via an Admin (group or account level) - End-users (in multi-user accounts) must contact their group or account administrators to submit new support requests. Only admins have the authority to request changes to the system. By limiting new case creation to admins only, there is less thrashing to get authorization to begin corrective work.
Administrators can request that other parties be included as contributors to the case by:
- Including the email address(es) when the support case is created.
- CCing any other users when replying to the case email.
- Forward a case email to another user and have them use that email to reply to the support team.