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Creative Cloud

Creative Cloud

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  1. Creative Cloud User Guide
  2. Introduction to Creative Cloud
    1. Common questions | Creative Cloud
    2. Creative Cloud system requirements
    3. Creative Cloud file sync | Known issues
  3. Download, install, set up, and update
    1. Download Creative Cloud apps
    2. Open Creative Cloud apps
    3. Start workspace
    4. Update Creative Cloud apps
    5. Change the language of your Creative Cloud apps
    6. Uninstall the Creative Cloud desktop app
    7. Uninstall or remove Creative Cloud apps
  4. Manage your account
    1. Convert a Creative Cloud trial to a paid membership
    2. Reset your Adobe password.
    3. Change your Adobe plan.
    4. Update credit card and billing address
    5. View, download, or email your Adobe invoice
    6. Fix a failed or missed payment
    7. Cancel Adobe trial or subscription
  5. Creative services
    1. Using Adobe Stock in Creative Cloud apps
    2. Using Adobe Fonts in Creative Cloud apps
    3. Creative Cloud Market is no longer available
  6. Collaboration and storage services
    1. What are cloud documents
    2. Cloud documents | Common questions
    3. Create or convert files to cloud documents
    4. Set up cloud documents to use offline
    5. Revert to an earlier version of a cloud document
    6. Share your work for commenting
    7. Why can't I see my cloud documents offline?
    8. Creative Cloud Libraries
    9. Collaborate on Creative Cloud Libraries and folders
    10. Collaboration FAQ
    11. Sync your files using cloud storage
    12. Find how much cloud storage you have
    13. Set sync options
    14. Discontinuation of Creative Cloud Synced files
    15. Download Synced files and content
  7. Organize libraries
    1. Create groups in libraries
    2. Delete groups in libraries
    3. Delete elements in libraries
    4. Move elements in libraries
  8. Creative Cloud mobile apps
    1. Common questions | Mobile apps
    2. Adobe Creative Cloud for mobile
  9. Enterprise and teams
    1. Enterprise Learn and Support
    2. Teams Learn and Support
    3. Quick start guide for team members
  10. Adobe Content Authenticity
    1. Adobe Content Authenticity (Beta)
    2. Inspect tool on Adobe Content Authenticity (Beta)
    3. Adobe Content Authenticity Chrome browser extension
    4. Content Credentials Generative AI training and usage preference

If you purchased from Adobe, learn how to cancel your plan or free trial. If you purchased elsewhere, contact the store directly.

Note:

Want to switch your plan instead? See how you can change to one that suits your needs better.

How to cancel your trial or subscription

You can cancel your trial or individual plan (purchased from Adobe) through your Adobe account page.

  1. Sign in at https://account.adobe.com/plans.

  2. Select Manage plan for the plan you want to cancel.

    Select Manage plan or View plan.

  3. Select Cancel your plan.

    In the Manage plan section, select Cancel your plan to proceed with your cancellation.

     Don't see Cancel your plan? The option isn't available if we're processing your payment or had a problem with it. Try again in 24 hours.

  4. Check your plan's details and then select Continue to cancel.

  5. Indicate the reason for cancellation, and then select Continue.

  6. Review the cancellation details and then select Confirm cancellation.

Note:

Make sure to check your email for confirmation. You can also check your account page to verify that the cancellation has gone through.

Cancel a teams plan

Learn how to cancel a Creative Cloud for teams subscription.

Cancellation fee and refunds

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.

What happens when I cancel my Creative Cloud subscription?

After you cancel your Creative Cloud subscription, you can no longer access your Creative Cloud applications, nor most of the services included in your paid Creative Cloud subscription.

After you cancel your Creative Cloud subscription, you continue to have free membership benefits.

After cancellation, your allowed cloud storage is reduced to 2 GB. If you are over your storage limit, you have 30 days to reduce your online usage. After 30 days, you could lose access to some or all of your files saved on the Creative Cloud servers. To learn about your storage, see How do I know how much storage I've used?

If you saved your work on your computer, you can continue to access those files on your device.

Note:

Files in free cloud storage may be permanently deleted after a period of inactivity. You’ll receive an email notice prior to deletion.

Adobe will continue to store your original images for one year after your membership lapses. During that time, you can continue to launch Lightroom to download your original files from our cloud services.

You can continue to access all your photos on your local hard drive through Lightroom for the desktop. You can continue to import and organize photos and output your edited photos through Export, Publish, Print, Web, or Slideshow. Access to the Develop & Map modules and Lightroom for mobile is not available after your membership ends.

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