Uninstall the Creative Cloud desktop app using the Creative Cloud desktop app uninstaller.
Last updated on
6 September 2024
Here’s what to do when you can’t sign in to Creative Cloud apps, you’re unexpectedly signed out of Creative Cloud, or you’re required to sign in multiple times.
Note:
- For 2018 and earlier versions of Creative Cloud apps, see Creative Cloud app prompts you to sign in repeatedly.
- For Acrobat, see Acrobat prompts you to sign in repeatedly.
The Creative Cloud desktop app is critical for working with Adobe apps, but if you’re having problems installing apps because it has been corrupted, you should uninstall and reinstall it to fix the problem.
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Download and install the latest version of the Creative Cloud desktop app.
Adobe apps must store and retrieve license information on your computer. Occasionally, an app is unable to store or retrieve this information because of issues in the license storage on your computer.
Follow these steps to resolve this issue.
macOS
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Press Command + Space on your keyboard to open Spotlight, and search Keychain Access. Then press Return.
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In the upper-left corner, under Default Keychains, select login.
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In the upper-right corner, search for the following entries, and remove them.
- Adobe User OS Info
- Adobe User Profile Info
To remove them, right-click and select Delete.
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Open the Creative Cloud desktop app.
Windows
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Open Services manager (press the Start key and type Services).
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In the list of Services, right-click on Credential Manager.
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Select Restart.
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Relaunch the Creative Cloud desktop app.
If you’re using Internet Explorer on a Windows system, you may have a network issue. Setting auto-detection of LAN settings may solve them.
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Quit the Creative Cloud desktop app.
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In Internet Explorer, choose Settings, then Internet Options.
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In the Connection panel, select LAN settings.
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Select the Automatically detect settings option, and deselect the Use automatic configuration script, and Use a proxy server for your LAN options. Select OK.
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Restart your computer, and then repeat steps 1 through 4 to ensure that the LAN settings changes were retained.
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Launch the Creative Cloud desktop app and sign in to your Adobe account.
The Creative Cloud desktop app manages your account information using the Windows Management Instrumentation (WMI) service. If this service is not running, your sign-in credentials will become invalid after some time has passed. By ensuring that the winmgmt service is running, your desktop app sign-in will work continuously.
For more information on how to start the WMI service, see the following Microsoft documentation: Starting and Stopping the WMI Service.