Make sure your subscription is active.
Access your Adobe ID account online, sign in with your Adobe ID with which you have purchased Lightroom subscription (your email address), and make sure your subscription is active.
You cannot access Premium features in the Lightroom for mobile app, and
iOS and Android
Follow the steps below to resolve this issue.
Do not uninstall and resinstall the Lightroom for mobile app on your mobile device as you might lose some data.
Make sure your subscription is active.
Access your Adobe ID account online, sign in with your Adobe ID with which you have purchased Lightroom subscription (your email address), and make sure your subscription is active.
Make sure that you are logged in with the correct Adobe ID.
Verify the email address with which you are logged in and ensure that the email address is associated with the active Lightroom subscription.
For simple solutions to common Adobe ID account sign-in issues, see Solve Adobe account sign-in issues.
Restore Purchase
Follow the steps below to restore purchase from your mobile device:
For iOS devices
For Android devices
Restart the mobile device.
Restart your mobile device and repeat steps 2 and 3 mentioned above.
Post to Adobe Support Community
If the issue is not resolved after following all the above mentioned steps, post your issue in the Adobe Support Community.