Navigate to https://assets.adobe.com/files.
Last updated on
5 August 2024
Can't locate files you've uploaded to Creative Cloud? Try the solutions given below.
Note:
Starting December 11, 2023, new users and organizations will not be entitled to Creative Cloud Synced files. Starting February 1, 2024, Creative Cloud Synced files will be discontinued for personal accounts that existed before December 11, 2023 (learn more here). Starting October 1, 2024, Creative Cloud Synced files will be discontinued for business accounts associated with organizations that existed before December 11, 2023 (learn more here).
What to do if your files are missing from your Creative Cloud account
If you find that one or more of your files is missing from Creative Cloud, you should check for the missing files in the following locations. Once you find them, you can easily restore them.
Check the Creative Cloud folder on your computer
When you use Adobe's file sync functionality, the contents of the Creative Cloud user folder are synced to your Creative Cloud account. Files missing online could still be available locally. Navigate to the folder listed below, and check if the missing files are available.
Windows
C:\Users\<User name>\Creative Cloud Files
macOS
Mac HD/Users/<User name>/Creative Cloud Files
Note:
This folder isn't present in all cases. <User name> is the user name of the current user.
Check for a duplicate or different Creative Cloud files folder
Check for a duplicate Creative Cloud files folder in the home folder of the current user account or a different Creative Cloud files folder in the home folder of another user account.
Check the Trash or Recycle Bin
Look for the missing file in the Trash ( macOS ) or Recycle Bin (Windows).
Check in the My Assets section online
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Sign in, if prompted.
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Check if the missing files are available in Files.
Check in the Deleted section for Creative Cloud
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Navigate to https://assets.adobe.com/deleted.
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Sign in, if prompted.
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Check if the missing files are available in Deleted.