Kill any running Creative Cloud Library process by using the Task Manager on Windows or Activity Monitor on macOS.
Note that the name of the process is "CCLibrary (32/64 bit)".
Learn what to do when Creative Cloud Libraries doesn't load and you get the error "Something went wrong initializing Creative Cloud Libraries".
If you uninstall the Creative Cloud desktop app and reinstall it as part of some troubleshooting, the Libraries panel inside a Creative Cloud desktop app may stop working. A blank panel is displayed, as shown below.
Try the following solutions to fix the problem.
Kill any running Creative Cloud Library process by using the Task Manager on Windows or Activity Monitor on macOS.
Note that the name of the process is "CCLibrary (32/64 bit)".
Quit any running Adobe applications.
Use the Creative Cloud Cleaner tool to clean the Creative Cloud Library.
Steps for Windows:
Steps for macOS:
On macOS, you may get an error when trying to run the Installer package. Follow the steps in the following document to run the installer: https://helpx.adobe.com/creative-cloud/kb/install-creative-cloud-mac-os-sierra.html