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Creative Cloud

Creative Cloud

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  • Creative Cloud User Guide
    1. Common questions | Creative Cloud
    2. Creative Cloud system requirements
    3. Creative Cloud file sync | Known issues
    1. Download Creative Cloud apps
    2. Open Creative Cloud apps
    3. Start workspace
    4. Update Creative Cloud apps
    5. Change the language of your Creative Cloud apps
    6. Uninstall the Creative Cloud desktop app
    7. Uninstall or remove Creative Cloud apps
    8. Fix errors installing Adobe apps
    9. How and when to use the CC Cleaner tool
    10. Apps available for download
    1. Convert a Creative Cloud trial to a paid membership
    2. Reset your Adobe password
    3. Change your Adobe plan
    4. Update credit card and billing address
    5. View, download, or email your Adobe invoice
    6. Fix a failed or missed payment
    7. Cancel Adobe trial or subscription
    8. Find support for free and discontinued products
    9. Sign in to your Adobe account
    10. Sign in to your company or school account
    11. Understand Creative Cloud subscription terms and refund policies
    1. Using Adobe Stock in Creative Cloud apps
    2. Using Adobe Fonts in Creative Cloud apps
    3. Upload your fonts to Creative Cloud
    4. Creative Cloud Market is no longer available
  • Collaboration and storage services
    1. What are cloud documents
    2. Cloud documents FAQ
    3. Create or convert files to cloud documents
    4. Set up cloud documents to use offline
    5. Revert to an earlier version of a cloud document
    6. Share your work for commenting
    7. Why can't I see my cloud documents offline?
    8. Creative Cloud Libraries
    9. Collaborate on Creative Cloud Libraries and folders
    10. Collaboration FAQ
    11. Sync your files using cloud storage
    12. Find how much cloud storage you have
    13. Set sync options
    14. Discontinuation of Creative Cloud Synced files
    15. Download Synced files and content
    1. Project overview
    2. Create Projects
    3. Share Projects
    4. Create new folders and libraries
    5. Move folders and libraries
    1. Create groups in libraries
    2. Delete groups in libraries
    3. Delete elements in libraries
    4. Move elements in libraries
    1. Common questions | Mobile apps
    2. Adobe Creative Cloud for mobile
    1. Enterprise Learn and Support
    2. Teams Learn and Support
    3. Quick start guide for team members
    1. Adobe Content Authenticity (Beta)
    2. Inspect tool on Adobe Content Authenticity (Beta)
    3. Adobe Content Authenticity Chrome browser extension
    4. Content Credentials Generative AI training and usage preference
    5. Connect accounts for creative attribution
    1. Creative Cloud User Guide
      1. Common questions | Creative Cloud
      2. Creative Cloud system requirements
      3. Creative Cloud file sync | Known issues
      1. Download Creative Cloud apps
      2. Open Creative Cloud apps
      3. Start workspace
      4. Update Creative Cloud apps
      5. Change the language of your Creative Cloud apps
      6. Uninstall the Creative Cloud desktop app
      7. Uninstall or remove Creative Cloud apps
      8. Fix errors installing Adobe apps
      9. How and when to use the CC Cleaner tool
      10. Apps available for download
      1. Convert a Creative Cloud trial to a paid membership
      2. Reset your Adobe password
      3. Change your Adobe plan
      4. Update credit card and billing address
      5. View, download, or email your Adobe invoice
      6. Fix a failed or missed payment
      7. Cancel Adobe trial or subscription
      8. Find support for free and discontinued products
      9. Sign in to your Adobe account
      10. Sign in to your company or school account
      11. Understand Creative Cloud subscription terms and refund policies
      1. Using Adobe Stock in Creative Cloud apps
      2. Using Adobe Fonts in Creative Cloud apps
      3. Upload your fonts to Creative Cloud
      4. Creative Cloud Market is no longer available
    6. Collaboration and storage services
      1. What are cloud documents
      2. Cloud documents FAQ
      3. Create or convert files to cloud documents
      4. Set up cloud documents to use offline
      5. Revert to an earlier version of a cloud document
      6. Share your work for commenting
      7. Why can't I see my cloud documents offline?
      8. Creative Cloud Libraries
      9. Collaborate on Creative Cloud Libraries and folders
      10. Collaboration FAQ
      11. Sync your files using cloud storage
      12. Find how much cloud storage you have
      13. Set sync options
      14. Discontinuation of Creative Cloud Synced files
      15. Download Synced files and content
      1. Project overview
      2. Create Projects
      3. Share Projects
      4. Create new folders and libraries
      5. Move folders and libraries
      1. Create groups in libraries
      2. Delete groups in libraries
      3. Delete elements in libraries
      4. Move elements in libraries
      1. Common questions | Mobile apps
      2. Adobe Creative Cloud for mobile
      1. Enterprise Learn and Support
      2. Teams Learn and Support
      3. Quick start guide for team members
      1. Adobe Content Authenticity (Beta)
      2. Inspect tool on Adobe Content Authenticity (Beta)
      3. Adobe Content Authenticity Chrome browser extension
      4. Content Credentials Generative AI training and usage preference
      5. Connect accounts for creative attribution

    Your Adobe Creative Cloud membership comes with cloud storage. Learn how much storage you have used and how to upgrade it.

    Teams or Enterprise customer?

    Learn more about Creative Cloud storage for business.

    Find how much storage do you have

    1. Go to the Files tab on Adobe Home.

    2. To view your overall cloud storage, hover over the storage information at the bottom of the left rail.

      Adobe home window displays the amount of cloud storage available.
      Hovering over the prompt will display the total amount of storage and the storage used.

    Tip:

    To check your storage through the Creative Cloud desktop app, select the   cloud icon on the upper-right corner of the screen.

    What does cloud storage include?

    Your total cloud storage depends on your plan. The files stored in any of the following locations together count toward your total cloud storage. Free membership storage is contingent on the active use of Adobe’s products and services.

    Together count toward total cloud storage

    Creative Cloud

    		 Lightroom

    Document Cloud

    Adobe Express app
     
    • All documents
    • Starred files
    • Shared files
    • Projects and brand files
    • Graphics and Web pages
    • Videos
    Note:
    • When webpages are published using Adobe Express, a snapshot of the webpage is created and stored in your account, consuming additional quota. To free up this space, you can unpublish or delete the original webpage file. Learn how to unpublish a webpage.
    • Files shared for review are duplicated upon sharing, which increases quota usage. You can manage and delete these review files as needed through your account. 

    What happens if I exceed my storage quota?

    If a user exceeds the Creative Cloud storage limit, new files cannot be created. But if users exceed the quota while working on existing files, they can finish the task as long as it's within 1 GB. A red exclamation mark appears if a file can't be synced, but you can still move, rename or delete files.

    Users should regularly monitor their storage usage and delete unnecessary files to stay within their allotted quota.

    Maximum number of files and folders

    You can store as many files and folders as your cloud storage allows, but you cannot sync more than the following number of files and folders:

    • 350,000 files
    • 150,000 folders

    This doesn't include the files, folders, or sub-folders shared with you by others. Also note that files and folders you haven't deleted permanently still count toward your cloud storage. 

    Delete files permanently to free up cloud storage

    Ensure that your deleted files aren't using valuable storage by deleting them permanently. Learn how to permanently delete files to free up storage.

    To continue to sync files, and save more files on the cloud upgrade your storage.

    Review partially synced photos and videos in Lightroom

    Partially synced files in Lightroom occupy storage space. If you are a Lightroom user, you can clear storage by synchronizing or uploading photos and videos.

    1. Go to lightroom.adobe.com and select All Photos > Sync Issues in the panel.

    2. Follow the onscreen instructions to sync or delete the unsynchronized items. 

      Note:

      Ensure the original files are available on your devices, as unsynced photos and videos will not be saved to the cloud once deleted. 

    Once you complete the above steps, storage space reserved to sync the photos and videos will be cleared.

    How do I upgrade my cloud storage?

    If you need more storage, you can purchase extra storage plans through your Adobe ID. Here's a list of instructions for the plans you can purchase.

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