Use the uninstaller utility to uninstall the earlier version of the Creative Cloud desktop app.
Last updated on
16 May 2021
Learn what to do when the installation of Creative Cloud desktop app on macOS Catalina (10.15) gets frozen.
Creative Cloud desktop app installation stuck at the same percentage on macOS Catalina (10.15)
When you're trying to update the Creative Cloud desktop app from a 32-bit version on macOS Catalina (10.15), the installation might get stuck at a specific percentage.
How to fix this issue
After canceling the failed installation, follow these steps:
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Delete the Adobe Application Manager folder from the following location: Applications > Utilities > Adobe Application Manager.
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Download the latest version of the Creative Cloud desktop app.
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The Creativity Conference
Oct 14–16 Miami Beach and online