Covered Plans & Products
Last updated on
1 October 2024
We provide you various support options depending on the product and issue. See the list below to view your contact options.
What products do we support?
For desktop apps, we support our current apps and the previous major version of each. For web and mobile apps, we support only the current version. For more information, see Adobe software support guidelines.
Creative Cloud for individuals & Adobe Stock
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Account & Payment |
Downloading & Installing |
Serial Numbers & Activation |
How-to's & Troubleshooting |
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Creative Cloud for individuals
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Phone Chat |
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Adobe Stock single image |
Phone Chat |
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To know about the life-cycle schedule and support guidelines around Adobe Creative Cloud and Document Cloud products and hosted services, see Adobe software support guidelines.
Creative Cloud for teams
Team members
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Covered Plans & Products |
Account & Payment |
Downloading & Installing |
Serial Numbers & Activation |
How-to's & Troubleshooting |
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Creative Cloud for teams
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Phone Chat |
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Creative Cloud for teams - single apps Adobe Stock plans |
Phone Chat |
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Team admins
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Covered Plans & Products |
Administration & Deployment |
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Creative Cloud for teams
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Creative Cloud for teams - single apps Adobe Stock plans |
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Document Cloud for individuals
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Covered Plans & Products |
Account & Payment |
Downloading & Installing |
Serial Numbers & Activation |
How-to's & Troubleshooting |
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Phone Chat |
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Phone Chat |
Not applicable
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Not applicable
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Document Cloud for teams
Team members
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Covered Plans & Products |
Account & Payment |
Downloading & Installing |
Serial Numbers & Activation |
How-to's & Troubleshooting |
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Acrobat
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Phone Chat |
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Adobe Acrobat Sign for teams
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Phone Chat
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Not applicable |
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Team admins
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Covered Plans & Products |
Administration & Deployment |
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Print and publishing products
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Covered Plans & Products |
Account & Payment |
Downloading & Installing |
Serial Numbers & Activation |
How-to's & Troubleshooting |
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Phone Chat |
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Note:
- *Some apps are no longer available to download and use. There is no support available for them. If you have any queries on these apps, use the forums.
- The current and previous version of the available products are supported. For example, for Adobe Captivate, the currently supported versions are Captivate and Captivate Classic. This would change as and when the newer versions are released.
- ** For all server products (that is, RoboHelp Server & FrameMaker Publishing Server), there are specific dates as to when support is provided. To get more information on the same, see Products and technical support periods.
Other desktop products (include Acrobat, Lightroom, Photoshop Elements, Premiere Elements, Adobe Substance 3D, and more)
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Covered Plans & Products |
Account & Payment |
Downloading & Installing |
Serial Numbers & Activation |
How-to's & Troubleshooting |
Discord Platform |
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Phone Chat |
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Adobe Substance 3D Painter |
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Adobe Substance 3D Designer |
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Adobe Substance 3D Sampler |
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Adobe Substance 3D Modeler |
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Adobe Substance 3D Stager |
Mobile apps
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Covered Plans & Products |
Account |
Downloading & Installing |
How-to's & Troubleshooting |
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CC mobile apps* DC mobile apps* *Covered as part of a paid subscription or an active trial for the following plans:
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Phone Chat |
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All other mobile apps |
Chat |
Free Adobe apps
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Covered Plans & Products |
Account |
Downloading & Installing |
How-to's & Troubleshooting |
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Chat |
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Adobe Digital Editions |
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Adobe Express (Free Version) |
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Adobe Firefly (Free Version) |
*Phone and chat options are available only for activation issues.
All enterprise products
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Covered Plans & Products |
All issues |
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All enterprise plans |