Go to https://account.adobe.com.
Last updated on
11 November 2024
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Also applies to All Apps
- Creative Cloud User Guide
- Introduction to Creative Cloud
- Download, install, set up, and update
- Manage your account
- Creative services
- Collaboration and storage services
- What are cloud documents
- Cloud documents | Common questions
- Create or convert files to cloud documents
- Set up cloud documents to use offline
- Revert to an earlier version of a cloud document
- Share your work for commenting
- Why can't I see my cloud documents offline?
- Creative Cloud Libraries
- Collaborate on Creative Cloud Libraries and folders
- Collaboration FAQ
- Sync your files using cloud storage
- Find how much cloud storage you have
- Set sync options
- Discontinuation of Creative Cloud Synced files
- Download Synced files and content
- Organize libraries
- Creative Cloud mobile apps
- Enterprise and teams
- Adobe Content Authenticity
Learn how to reset a forgotten password or change your existing password.
Reset forgotten password
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Select Get help signing in.
This initiates the process of resetting your password. This initiates the process of resetting your password. -
Select Reset your password.
If you don't remember your email account or Adobe ID, select Find your account. If you don't remember your email account or Adobe ID, select Find your account. -
Enter your email address and select Continue.
You are now prompted to verify your identity. You are now prompted to verify your identity. -
Enter the code sent to your email address.
Select Resend Code if you didn't receive the verification code on your email address. Select Resend Code if you didn't receive the verification code on your email address. Note:If you have added a phone number and enabled two-step authentication, you'll receive a code on your phone number as well to verify your identity.
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In the Update your password screen, enter your new password twice to confirm, then select Update password.
Select Sign out of all active logins for signing out from your Adobe account on all devices. Select Sign out of all active logins for signing out from your Adobe account on all devices. You've successfully updated your password.
Can't find an email containing the code?
If you can't find the email from Adobe in your inbox, check your spam or junk folder. If you still can't find it, see Didn't receive expected email from Adobe.
Don't have access to your email address?
To update your email address, see Edit Adobe account personal profile.
To ensure the security of your account and data, it is a good idea to periodically change your account password.
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Sign in at https://account.adobe.com/security.
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In the Password section, select Change.
On the Sign-in and security page, you can also perform tasks such as adding a passkey, turning on or off two-step verification, and connecting your social accounts with your Adobe account. On the Sign-in and security page, you can also perform tasks such as adding a passkey, turning on or off two-step verification, and connecting your social accounts with your Adobe account. -
In the Verify your identity window, enter your current password in the provided space and select Continue.
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In the Update your password window, enter your new password twice to confirm, and then select Update Password.
Select Sign out of all active logins for signing out from your Adobe account on all devices. Select Sign out of all active logins for signing out from your Adobe account on all devices.
Need to update your email address or phone number?
To change your email address or phone number, see Edit Adobe account personal profile.