Creative Cloud app prompts you to sign in repeatedly | 2018 and earlier versions

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Issue

When you attempt to sign into your Adobe ID from an Adobe application, often you are unable to sign in because the log in screen keeps popping up.

Note:

Resolution

This issue is most often caused by restricted permissions on your computer for the following folders:

  • Adobe PCD
  • SLStore

To resolve this issue, follow the instructions for your operating system to set the appropriate permissions for the above folders:

macOS

Windows 10

Windows 8

Windows Vista/7

Windows XP Professional

Windows XP Home

macOS

Set permissions for both the SLStore and the Adobe PCD folders.

  1. Use the Finder to navigate to Library/Application Support/Adobe/SLStore.

  2. Control-click the folder and choose Get Info.

  3. Expand the Sharing & Permissions section.

  4. Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.

  5. Set permissions:

    • System: Read/write
    • Admin: Read/write
    • Everyone: Read/write

  6. Click the gear icon, and select Apply to enclosed items.

  7. Close the Get Info dialog box.

  1. Use the Finder to navigate to Library/Application Support/Adobe/Adobe PCD.

  2. Control-click the folder and choose Get Info.

  3. Expand the Sharing & Permissions section.

  4. Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.

  5. Set permissions:

    • System: Read/write
    • Admin: Read only
    • Everyone: Read only

  6. Click the Gear icon, and select Apply to enclosed items.

  7. Close the Get Info dialog box.

Windows 10

To resolve the error in Windows 10, perform all steps below.

  1. Open a File Explorer window.

  2. Click the View tab, and then select Hidden items.

    Hidden items

Perform this procedure two times, once each for the Adobe PCD and the SLStore folders.

SLStore

ProgramData\Adobe\SLStore

Adobe PCD

Windows 32 bit:  Program Files\Common Files\Adobe\Adobe PCD\

Windows 64 bit: Program Files (x86)\Common Files\Adobe\ Adobe PCD\

  1. In File Explorer, right-click the Adobe PCD or the SLStore folder, and choose Properties.

  2. Click the Security tab, and then click Edit to set permissions:

    Adobe PCD

    • Administrators: Full control

    SLStore

    • Administrators: Full control
    • System: Full control
    • Users: Read and Special permissions
    Set permissions

  3. Click OK to close the Permissions dialog box.

  4. Click Advanced in the Properties dialog box.

  5. Select Replace all child object permission entries with inheritable permission entries from this object. Click OK, and then click Yes.

    Replace all child object permission entries with inheritable permission entries from this object.

  6. Click OK to close the SLStore or Adobe PCD Properties dialog box.

Windows 8

To resolve the error in Windows 8, perform all three steps below.

  1. Open a File Explorer window.

  2. Click the View tab, and then click Options.

  3. Deselect Use Sharing Wizard (Recommended) at the bottom of the Advanced settings section.

  4. Select Show hidden files, folders, and drives.

  5. Click OK.

  1. In File Explorer, navigate to ProgramData\Adobe\SLStore.

  2. Right-click the SLStore folder and choose Properties.

  3. In the Attributes section, deselect the Read-only option.

  4. Click Apply, and then click OK to close the Confirm Attribute Changes dialog box.

Perform this procedure two times, once each for the Adobe PCD and the SLStore folders.

SLStore

ProgramData\Adobe\SLStore

Adobe PCD

Windows 32 bit:  Program Files\Common Files\Adobe\Adobe PCD\

Windows 64 bit: Program Files (x86)\Common Files\Adobe\ Adobe PCD\

  1. In File Explorer, right-click the Adobe PCD or the SLStore folder, and choose Properties.

  2. Click the Security tab and set permissions:

    Adobe PCD

    • Administrators: Full control
    • System: Full control

    SLStore

    • Administrators: Full control
    • Power Users: Everything but Full control and Special
    • System: Full control
    • Users: Read and Special

  3. Click Advanced and, if asked, accept the User Account Control (UAC) elevation prompt.

  4. Click the Owner tab, select Administrators, and click Edit.

  5. Select Replace Owner on subcontainers and objects. Click Apply, and then click OK.

  6. Select the Permissions tab and click Change Permissions.

  7. Select Replace all child object permissions with inheritable permissions from this object. Click OK, and then click Yes.

  8. Click OK, and then click OK again in the Windows Security dialog box.

  9. Click OK to close the Advanced Security Settings dialog box.

Windows Vista/7

To resolve the error in Windows Vista/7, perform all three steps below.

  1. Choose Start > Computer.

  2. Choose Organize > Folder and Search Options, and click the View tab.

  3. Deselect Use Sharing Wizard (Recommended) at the bottom of the Advanced settings section.

  4. Select Show hidden files, folders, and drives.

  5. Click OK.

  1. In Windows Explorer, navigate to ProgramData\Adobe\SLStore.

  2. Right-click the SLStore folder, and choose Properties.

  3. In the Attributes section, deselect the Read-only option.

  4. Click Apply, and then click OK to close the Confirm Attribute Changes dialog box.

Perform this procedure two times, once each for the Adobe PCD and the SLStore folders.

SLStore

ProgramData\Adobe\SLStore

Adobe PCD

Windows 32 bit:  Program Files\Common Files\Adobe\Adobe PCD\

Windows 64 bit: Program Files (x86)\Common Files\Adobe\ Adobe PCD\

  1. In Windows Explorer, right-click the Adobe PCD or the SLStore folder, and choose Properties.

  2. Click the Security tab and set permissions:

    Adobe PCD

    • Administrators: Full Control
    • System: Full Control

    SLStore

    • Administrators: Full Control
    • Power Users: Everything but Full Control and Special
    • System: Full Control
    • Users: Read and Special

  3. Click Advanced and, if asked, accept the User Account Control (UAC) elevation prompt.

  4. Click the Owner tab, select Administrators, and click Edit.

  5. Select Replace Owner on Subcontainers and Objects. Click Apply, and then click OK.

  6. Select the Permissions tab and click Change Permissions.

  7. Select Replace all Child Object Permissions with Inheritable Permissions from this Object. Click OK, and then click Yes.

  8. Click OK, and then click OK again in the Windows Security dialog box. 

Windows XP Professional

To resolve the error in Windows XP Pro, perform all three steps below.

  1. Choose Start > Control Panel.

  2. Double-click Folder Options, and click the View tab.

  3. Deselect Use simple file sharing (Recommended) at the bottom of the Advanced settings section.

  4. Select Show hidden files, folders, and drives.

  5. Click OK.

  1. In Windows Explorer, navigate to Documents and Settings\All Users\Application Data\Adobe\SLStore.

  2. Right-click the SLStore folder, and choose Properties.

  3. In the Attributes section, deselect the Read-only option.

  4. Click Apply, and then click OK to close the Confirm Attribute Changes dialog box.

Perform this procedure two times, once each for the Adobe PCD and the SLStore folders.

SLStore

C:\Documents and Settings\All Users\Application Data\Adobe\SLStore

Adobe PCD

Windows 32 bit:  Program Files\Common Files\Adobe\Adobe PCD\

Windows 64 bit: Program Files (x86)\Common Files\Adobe\ Adobe PCD\

  1. In Windows Explorer, right-click the Adobe PCD or the SLStore folder and choose Properties.

  2. Click the Security tab and set permissions:

    Adobe PCD

    • Administrators: Full Control
    • System: Full Control

    SLStore

    • Administrators: Full Control
    • Power Users: Everything but Full Control and Special
    • System: Full Control
    • Users: Read and Special

  3. Click Advanced.

  4. Click the Owner tab and select Administrators.

  5. Select Replace owner on subcontainers and objects. Click Apply.

  6. Click the Permissions tab.

  7. Select Replace permission entries on all child objects with entries shown here that apply to child objects. Click OK, and then click Yes.

  8. Click OK to close the Properties dialog box.

  9. Click OK to close the Advanced Security Settings dialog box.

Windows XP Home

To resolve the error in Windows XP Home, perform all four steps below.

  1. Restart your computer.

  2. As your computer restarts, but before Windows starts, press and hold F8.

  3. Select Safe Mode from the list of startup options.

  4. "Safe Mode" appears in each corner of the desktop. If it doesn't, then repeat steps 1–3.

  5. Log in to Windows as a user with administrative privileges.

  1. Choose Start > Control Panel.

  2. Double-click Folder Options and select the View tab.

  3. Deselect Use simple file sharing (Recommended) at the bottom of the Advanced settings section.

  4. Select Show hidden files, folders, and drives.

  5. Click OK.

  1. In Windows Explorer, navigate to Documents and Settings\All Users\Application Data\Adobe\SLStore.

  2. Right-click the SLStore folder and choose Properties.

  3. In the Attributes section, deselect the Read-only option.

  4. Click Apply, and then click OK to close the Confirm Attribute Changes dialog box.

Perform this procedure two times, once each for the Adobe PCD and the SLStore folders.

SLStore

ProgramData\Adobe\SLStore

Adobe PCD

Windows 32 bit:  Program Files\Common Files\Adobe\Adobe PCD\

Windows 64 bit: Program Files (x86)\Common Files\Adobe\ Adobe PCD\

  1. In Windows Explorer, right-click the Adobe PCD or the SLStore folder and choose Properties.

  2. Click the Security tab and set permissions:

    Adobe PCD

    • Administrators: Full Control
    • System: Full Control

    SLStore

    • Administrators: Full Control
    • Power Users: Everything but Full Control and Special
    • System: Full Control
    • Users: Read and Special

  3. Click Advanced.

  4. Click the Owner tab and select Administrators.

  5. Select Replace owner on subcontainers and objects and click Apply.

  6. Click the Permissions tab.

  7. Select Replace permission entries on all child objects with entries shown here that apply to child objects. Click OK, and then click Yes.

  8. Click OK to close the Properties dialog box.

  9. Click OK, and then click Yes in the Security dialog box. Click OK again to close the Properties dialog box.

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