Click the Apple icon at the upper-left corner of the screen and then choose System Preferences.
Last updated on
30 September 2022
Problem: An error occurred while trying to create a mail document
When you try to send a PDF as an attachment using Acrobat on macOS Mojave, you see the following error message: “An error occurred while trying to create a mail document”.
On macOS Mojave, when you first install Acrobat, you get a prompt to provide permissions to Acrobat and default mail client (mail or Outlook). If you deny the permissions that time, you see this error message while sending PDFs as attachments.
Solution
To resolve the problem, try the following steps:
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In the System Preferences dialog box, choose Security & Privacy.
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In the Security & Privacy dialog box, do the following:
- Click the Privacy tab.
- Choose Automation in the left pane, and then select the Mail or Outlook check box under Adobe Acrobat in the right pane.
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Close Acrobat, and relaunch it.
