How to leave your organization-owned account

Before leaving your organization, ensure that you back up all content stored with Adobe and transfer your administrative roles, if any. If you leave the organization, you'll lose access to all its benefits. If you are using an account provided by your team, you'll also lose access to the complimentary membership.

Make a local copy or backup of your files, photos, videos, and other projects stored with Adobe, before leaving your organization. After you leave the organization, the apps assigned by your organization will start showing try/buy prompts and you will lose access to all benefits and services provided by your organization.

If you have any administrative roles assigned in the organization, you must transfer or revoke them before you can leave the organization:

• As a Contract Owner, you can transfer your role [helpx.adobe.com/enterprise/using/change-contract-owner.html] to another System Administrator.
• As a System, Product, Product Profile, or User Group Administrator, you can:
  • Contact another System Administrator [https://helpx.adobe.com/enterprise/kb/contact-administrator.html] to revoke your administrative roles.
    
  • Or, Add another administrator [https://helpx.adobe.com/enterprise/using/admin-roles.html#add-admin] to the same role. Then, ask the newly added administrator to accept the invite and revoke your administrative roles [https://helpx.adobe.com/enterprise/using/admin-roles.html#Editenterpriseadminrole].
• As a Deployment, Support, or Storage Administrator, contact your System Administrator [https://helpx.adobe.com/enterprise/kb/contact-administrator.html] to revoke or transfer your administrative roles.

The procedure to leave an organization depends on whether or not your organization has migrated to Adobe's new enterprise storage model. If your organization has migrated, use the steps in this section.

If your organization has not yet migrated, use the steps given in this section.

For Adobe ID user whose organization has migrated to Enterprise storage

Repeat the steps in this procedure to unlink more organizations.

Your Adobe account is unlinked from your organization. A notification email is sent to the system administrators of the organization.

If you face any issues, contact your administrator.

Leaving organization: Exceptions

The following roles on the Admin Console will need to perform specific actions before they can leave the organization.

Administrator (on Admin Console and Global Admin Console)

If you are an admin on the Admin Console or Global Admin Console, you will be prompted with the following message.

You will need to first ensure that all your admin privileges are revoked. To do this, a system admin will need to revoke your privileges.

Contract owner

If you are the Contract owner for the organization, you will first need to transfer this role to another person in your organization. For details, see how to Change the contract owner.

License developer

As a license developer, you will be prompted to contact Adobe support.

User with Adobe Stock plan

If you have an Adobe Stock plan, you will be prompted to first cancel your plan before you leave the organization.

For Adobe ID user whose organization has not yet migrated to Enterprise storage

Before you leave your organization-owned account, ensure that you have a backup of all content stored with Adobe. You must also transfer any administrative roles assigned to you.