Uninstall any copies of AIR.
- Windows XP
Last updated on
Apr 27, 2021
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Also applies to Adobe After Effects CS5, Adobe Dreamweaver CS5, Adobe Fireworks CS5, Adobe Illustrator CS5, Adobe InCopy CS5, Adobe InDesign CS5, Adobe Photoshop CS5, Adobe Premiere Pro CS5, Contribute CS5, Creative Suite CS5, Encore CS5, Flash Catalyst CS5, Flash Professional CS5, OnLocation CS, Photoshop Extended
Issue
AIR-based components don't install during the Creative Suite 5 product installation.
Solution
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Choose Start > Control Panel.
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Double-click Add Or Remove Programs.
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Select Adobe AIR and click Remove.
- Windows 7/Vista
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Choose Start > Control Panel.
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Double-click Programs And Features.
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Select Adobe AIR and click Uninstall.
- Mac OS X
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In the Finder, navigate to /Applications/Utilities.
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Double-click the Adobe AIR Uninstaller application.
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Navigate to an AIR component installation folder. For example, D:\Adobe Master Collection CS5\Adobe CS5\payloads\AdobeHelp.
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Double-click AIRInstallerRunner.exe (Windows) or AIRInstallerRunner.app (Mac OS).
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Follow the onscreen instructions.
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Double-click the AIR component package. For example, AdobeHelp.air.
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Follow the onscreen instructions.
- If everything installs successfully, run the Creative Suite 5 product installer again.
- If any errors occur, search the Adobe Knowledgebase for solutions.
Additional information
There is no specific error that produces this issue. During the analysis of the Creative Suite 5 product installation log, an AIR-based component returns a Status: Not 0. However, no error is found in the component installation.
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