To run the tool, select Check System.
Last updated on
Dec 4, 2024
Learn how to use the Adobe Creative Cloud Diagnostics tool to identify and fix common issues such as GPU driver incompatibilities, application crashes, and performance slowdowns.
Adobe Creative Cloud Diagnostics tool overview
The Adobe Creative Cloud Diagnostics tool helps you to identify and troubleshoot issues that may arise while using Illustrator, Lightroom, and Premiere Pro. It automatically launches after you submit a crash report and helps you address common app problems such as GPU driver incompatibilities, application crashes, and performance slowdowns.
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Once the system check is successful, the tool suggests recommended fixes. These could be suggestions to upgrade the app or reset your preferences.
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Select the appropriate fix from Recommended fixes and follow the onscreen instructions.
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Once the issues are successfully fixed, select Close.
If no issues are found, you see a screen indicating that no issues were detected.
