Select System Preferences from the Apple menu.
Learn how to troubleshoot symptoms of macOS system errors, such as a blank or flickering dialog box, a frozen cursor or screen, an unexpected restart, or a macOS error message.
Receive a specific error when you use your Adobe application? Search Adobe Community Help for the error, or visit the Adobe Support Community to get help from the community experts.
Before you begin
Basic system troubleshooting
Product-specific solutions
Solution |
Products |
Acrobat | Adobe Reader | Adobe Premiere Pro | Adobe Premiere Elements | After Effects | Adobe Bridge | Fireworks | Illustrator | InDesign | Photoshop | Photoshop Elements | Photoshop Lightroom |
|
Adobe Bridge | Contribute | Dreamweaver | Fireworks | Flash | Illustrator | InDesign | Photoshop |
|
Acrobat | Adobe Premiere Pro | After Effects | Encore | Adobe OnLocation | Photoshop | Photoshop Elements | Illustrator | Soundbooth |
|
Acrobat | Adobe Premiere Pro | AfterEffects | Encore | Fireworks | FrameMaker | Illustrator | InDesign | Photoshop | Photoshop Elements |
Disable third-party plug-ins
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Remove third-party plug-ins from the application's plug-ins folder (Applications > [Adobe application] > Plug-Ins).
The plug-ins folder for Adobe After Effects
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Restart the application:
- If the problem recurs, move the plug-ins back to the application plug-ins folder and try a different solution.
- If the problem doesn't recur, then go to the next step.
- If the problem recurs, move the plug-ins back to the application plug-ins folder and try a different solution.
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Move one third-party plug-in back to the application's plug-ins folder.
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Restart the application, and try to re-create the problem.
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Do one of the following:
- If the problem doesn't recur, then begin again at step 2.
- If the problem does recur, contact the developer of the plug-in that you last moved, and inquire about an update.
Disable extensions
Extensions enhance the functionality of the Adobe applications listed above. For more information about extensions, see Adobe Extension Manager Help.
Disable extensions to eliminate problems that a damaged or incompatible extension can cause.
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Start the Adobe Extension Manager. (If the Adobe Extension Manager isn't installed, download it here.)
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From the product list, select the Adobe application that's experiencing a problem.
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Disable or turn off all extensions.
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If the problem ceases, reenable one extension at a time and try working with the Adobe application that's experiencing a problem. If you identify a problematic extension, remove it.
To remove an extension:
In the Extension Manager, select the extension.
Select File > Remove Extension.
Optimize scratch disks
When insufficient RAM is available for image editing, these applications use a scratch disk file. A scratch disk file is temporary disk space used for storing data and performing computations.
Maximizing scratch disk performance can resolve system errors and freezes. Search for "scratch disk" in your Adobe application's Help system for more information.
See also:
Troubleshoot fonts
A system error can occur if an Adobe application accesses a damaged font. For instructions on troubleshooting damaged fonts, see Troubleshoot fonts | Mac OS X.